Rohan Sunderji
Launceston,TAS
Summary
TRANSFERABLE SKILLS High level of organizational and teamwork Excellent customer service Proven ability to learn new processes High level of communication (including bilingual in Indian languages) Attention to detail Proven ability to adhere to all OH&S requirements
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Aurora Energy
06.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
Customer Service Agent
Tamar River Cruises
04.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Manage around 100+ customers during peak season, taking extra shift if business needed me to do so.
Transportation Coordinator
Startrack Aus Post
01.2021 - 01.2022
- Provided timely transportation of diverse clients to healthcare facilities.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Provided timely transportation of diverse clients to healthcare facilities
- Analyzed transportation data to identify improvement opportunities
Pick Packer
Asap Recruitment
01.2019 - 01.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Scanned packages and boxes and moved to loading dock for shipment
Team Leader
Fundraising People
01.2018 - 01.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Worked with team to identify areas of improvement and devised solutions based on findings
Education
Diploma of Travel and Tourism - Management
AIBT College
Hobart, TAS01.2022
Masters of Business Analytics - IT
La Trobe University
Melbourne, VIC01.2020
BBA - Business Management
Pune University
Pune, India06.2017
Skills
- Customer Service
- Special Requests
- Making Announcements
- Selling Skills
- Time management
- Cash Handling
- Documentation and reporting
- Outstanding communication skills
- Complaint resolution
- Creative problem solving
- Account management
- Inbound Call Management
- Payment Processing
- Call Center Experience
- Documentation and Reporting
- Complaint Handling
Affiliations
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Committed to maintain professional relationship with clients to increase profitability and drive business results.
Timeline
Customer Service Officer
Aurora Energy
06.2023 - 11.2024
Customer Service Agent
Tamar River Cruises
04.2022 - 05.2023
Transportation Coordinator
Startrack Aus Post
01.2021 - 01.2022
Pick Packer
Asap Recruitment
01.2019 - 01.2021
Team Leader
Fundraising People
01.2018 - 01.2019
Diploma of Travel and Tourism - Management
AIBT College
Masters of Business Analytics - IT
La Trobe University
BBA - Business Management
Pune University
Similar Profiles
Ricky ThuanRicky Thuan
Customer Retention Specialist at Aurora EnergyCustomer Retention Specialist at Aurora Energy
Noman KarimNoman Karim
Customer Service Officer at Aurora EnergyCustomer Service Officer at Aurora Energy
Lena GrekovaLena Grekova
Talent Advisor at Aurora Energy ResearchTalent Advisor at Aurora Energy Research
Brittney WoolleyBrittney Woolley
Registered Nurse, Paediatrics at Launceston General HospitalRegistered Nurse, Paediatrics at Launceston General Hospital
Dean WallaceDean Wallace
Business Development Manager at EyeSpy Signs & SafetyBusiness Development Manager at EyeSpy Signs & Safety