ROHAN VOHRA
Melbourne,Australia
Summary
Dynamic IT Specialist with proven expertise at Compass Group, excelling in cybersecurity and technical support. Adept at troubleshooting complex issues and enhancing system performance, I foster collaboration and effective communication to drive user satisfaction and IT compliance. Committed to optimizing operations through innovative solutions and proactive problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Compass Group
Melbourne, Vic
08.2025 - Current
- Delivered end-user IT support across multiple Compass Group locations.
- Managed QFM ticketing software, ensuring precise logging and resolution of service requests.
- Troubleshot hardware, software, and network issues to minimize downtime.
- Supported system upgrades, patch management, and security monitoring initiatives.
- Provided responsive technical assistance to uphold user satisfaction and IT compliance.
IT SUPPORT SPECIALIST
24HOURSDISABILITYCARE
Melbourne, Australia
10.2023 - 08.2025
- Skillfully diagnose and resolve issues escalated from Level 1 support.
- Install, configure, and maintain operating systems, applications, and hardware with precision.
- Execute system updates and patches to bolster security and optimize performance.
- Manage user accounts, permissions, and access rights with a focus on security.
- Document technical issues and resolutions in the knowledge base for efficient future reference.
- Partner with Level 3 support and vendors to tackle complex technical problems.
HEALTHCARE WORKER
NDIS
Melbourne, Australia
08.2019 - 12.2023
- Collaborated with an interdisciplinary team of families, healthcare providers, therapists, and social workers to ensure client needs were met.
- Assisted physically disabled individuals in transfers, ensuring their safety and comfort.
- Instituted and sustained beneficial routines for clients to achieve optimum mental and physical wellness.
- Orchestrated a range of educational, recreational, and social activities, promoting socialization and holistic development.
Education
BACHELOR OF - NETWORKING/SECURITY
FEDERATION UNIVERSITY
Ballarat, VIC11-2024
CYBERSECURITY CERTIFICATE -
MONASH UNIVERSITY
Clayton, VIC09-2023
Skills
- Programming
- Networking
- Cloud Technologies
- Cybersecurity
- Linux skills
- Python
- Splunk
- Technical support
- Security monitoring
- Network troubleshooting
- System upgrades
- User account management
- IT compliance
- Problem diagnosis
- Team collaboration
- Effective communication
Languages
English
Hobbies and Interests
- Tennis
- Hiking
Personal Information
- Nationality: Australian Citizen
- Driving License: Full
Internship
06/24, 06/24
Certification
- CompTIA Security +
Timeline
IT Specialist
Compass Group
08.2025 - Current
IT SUPPORT SPECIALIST
24HOURSDISABILITYCARE
10.2023 - 08.2025
HEALTHCARE WORKER
NDIS
08.2019 - 12.2023
BACHELOR OF - NETWORKING/SECURITY
FEDERATION UNIVERSITY
CYBERSECURITY CERTIFICATE -
MONASH UNIVERSITY