Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Internship
Certification
Timeline
Generic

ROHAN VOHRA

Melbourne,Australia

Summary

Dynamic IT Specialist with proven expertise at Compass Group, excelling in cybersecurity and technical support. Adept at troubleshooting complex issues and enhancing system performance, I foster collaboration and effective communication to drive user satisfaction and IT compliance. Committed to optimizing operations through innovative solutions and proactive problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Specialist

Compass Group
Melbourne, Vic
08.2025 - Current
  • Delivered end-user IT support across multiple Compass Group locations.
  • Managed QFM ticketing software, ensuring precise logging and resolution of service requests.
  • Troubleshot hardware, software, and network issues to minimize downtime.
  • Supported system upgrades, patch management, and security monitoring initiatives.
  • Provided responsive technical assistance to uphold user satisfaction and IT compliance.

IT SUPPORT SPECIALIST

24HOURSDISABILITYCARE
Melbourne, Australia
10.2023 - 08.2025
  • Skillfully diagnose and resolve issues escalated from Level 1 support.
  • Install, configure, and maintain operating systems, applications, and hardware with precision.
  • Execute system updates and patches to bolster security and optimize performance.
  • Manage user accounts, permissions, and access rights with a focus on security.
  • Document technical issues and resolutions in the knowledge base for efficient future reference.
  • Partner with Level 3 support and vendors to tackle complex technical problems.

HEALTHCARE WORKER

NDIS
Melbourne, Australia
08.2019 - 12.2023
  • Collaborated with an interdisciplinary team of families, healthcare providers, therapists, and social workers to ensure client needs were met.
  • Assisted physically disabled individuals in transfers, ensuring their safety and comfort.
  • Instituted and sustained beneficial routines for clients to achieve optimum mental and physical wellness.
  • Orchestrated a range of educational, recreational, and social activities, promoting socialization and holistic development.

Education

BACHELOR OF - NETWORKING/SECURITY

FEDERATION UNIVERSITY
Ballarat, VIC
11-2024

CYBERSECURITY CERTIFICATE -

MONASH UNIVERSITY
Clayton, VIC
09-2023

Skills

  • Programming
  • Networking
  • Cloud Technologies
  • Cybersecurity
  • Linux skills
  • Python
  • Splunk
  • Technical support
  • Security monitoring
  • Network troubleshooting
  • System upgrades
  • User account management
  • IT compliance
  • Problem diagnosis
  • Team collaboration
  • Effective communication

Languages

English

Hobbies and Interests

  • Tennis
  • Hiking

Personal Information

  • Nationality: Australian Citizen
  • Driving License: Full

Internship

06/24, 06/24

Certification

  • CompTIA Security +

Timeline

IT Specialist

Compass Group
08.2025 - Current

IT SUPPORT SPECIALIST

24HOURSDISABILITYCARE
10.2023 - 08.2025

HEALTHCARE WORKER

NDIS
08.2019 - 12.2023

BACHELOR OF - NETWORKING/SECURITY

FEDERATION UNIVERSITY

CYBERSECURITY CERTIFICATE -

MONASH UNIVERSITY

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ROHAN VOHRA