Rohana Dudley

Responsibilities:

Taking Inbound Calls

Resolving Customer Requests

Providing customers with detailed information

Determining customer queries at first point of contact before transferring to other departments

Rates and Dog registration enquiries

General Council Enquiries

Licence & permit enquiries

Animal Enquiries

Waste Enquiries

Cashier

Face to Face customer enquiries

Administration Duties - Objective, Epathway - Iknow - Registering Council Documents using Objective.

Mitigating aged debt through outbound collections

Resolving collection enquiries through inbound contact

Follow credit management procedures and policies

Provide good customer experience

Completing all interactions with high level of quality assurance

Work efficiently to call handling times

Work with Telstra Values and Principles

Taking Inbound calls in regards to general DPI enquiries

Enquiries regarding Enquine Influenza

Fisheries & Forestry Enquiries

Determining customer enquiries & forwarding to appropriate departments

Selling Advertising to business customers over the phone

Handling inbound & outbound sales enquiries

Meeting newspaper deadlines

Outbound Cold calling to businesses

Designing advertising using in house graphic art system

Emailing proposals.

Taking inbound calls relating AEC election enquiries ( temp )

Taking Centrelink enquires regarding unemployment benefits

Determining customer enquiries

Providing customer solutions to enquiries

Cold calling businesses for telecommunications

Proposals to customers with price comparisons

Reaching Sales targets & budgets

Selling AAPT telecommunications

Switching customers from Telcos over to AAPT

Selling telecommunications, broadband & mobile services

Investigating Lost mail & parcels

Making inbound calls to mail centres & other post facilities

Finding solutions for customer enquiries

Selling classified advertising to customers over the phone

Cold calling from other newspapers

Reaching Sales targets & budgets for commissions

General Enquiries for advertising.

Selling Advertising to businesses

Cold Calling to new businesses

Upselling advertising to current yellow pages customers

Designing advertising space

Selling Yellow Pages Internet space