Rohan Ray
Human Resource/Client Management
Bengaluru
Summary
I have 8 years experience on client servicing role. I have skill sets include CRM, Team Leadership, Project Management, Client On boarding , Background Verification, Lean Management. Quality Champion, several times, also conferred with Best Employee Award. Accredited by peers, seniors & clients for tenacity and the ability to gracefully handle the dynamics of a rapidly changing corporate environment.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
BGV Specialist
Netapp India Private Limited (Deputed To Walson)
12.2023 - Current
- I am closely work with the HR department and hiring managers to understand the specific requirements for each job role. This includes the desired qualifications, experience, and skills for the position, which will help in determining the appropriate background checks to be conducted.
- Responsible for creating and implementing background check policies and procedures that comply with legal and industry standards. This involves staying updated with relevant laws and regulations and working closely with legal advisors to ensure the company's hiring process is in line with them.
- I establish and maintain relationships with these agencies, ensuring they follow the company's policies and guidelines while conducting background checks.
- I must oversee the entire process of background verification, end to end and checking for any other red flags that may affect the candidate's suitability for the job.
- I maintain accurate records of all the background checks conducted. This includes keeping track of all the documents and reports obtained from third-party agencies and ensuring they are securely stored.
- I play a crucial role in ensuring that the company's hiring process is compliant with all laws and regulations, such as the Fair Credit Reporting Act (FCRA) and Equal Employment Opportunity (EEO) laws. This involves regularly reviewing and updating background check policies and procedures to stay in line with changing laws and regulations.
- I have access to sensitive personal information, it is crucial to maintain strict confidentiality and adhere to data privacy laws. This involves implementing secure data storage and destruction procedures and only sharing information on a need-to-know basis.
- I am communicating with candidates during the background verification process, providing them with any necessary information and addressing any concerns they may have. This helps to ensure a positive candidate experience and maintains the company's reputation.
- I must continuously review and improve the background verification process to ensure it remains efficient and effective. This includes seeking feedback from the HR department, hiring managers, and candidates and implementing changes as needed.
- I play a role in the onboarding process of new employees. They may be responsible for conducting orientation sessions and explaining the organization's policies and procedures to new hires.
- As project manager, Define the project's goals, deliverables, and scope, and define the tasks and required resources.
- Monitor and communicate the project's status to stakeholders and leadership.
Lead Analyst
First Advantage Private Limited
03.2018 - 11.2023
- I am working as a client account management for Infosys, Tech HSBC, Cognizant, Deloitte, Goldman Sachs and different client.
- Brought workable insights and recommendations in gathering relevant information about appropriate industries & target companies entailing identifying prospects & sources.
- Assist Management Program Management with providing proper reports as per company standards .
- Strong understanding of client needs and a commitment to delivering exceptional service excellent communication, retention, and problem-solving skills.
- Expertise in utilizing CRM software for client tracking and relationship management .
- Collaborated with cross-functional teams to deliver high-quality services to clients.
- Resolved client issues and concerns promptly, maintaining a 98% client satisfaction rate.
- Prepared and delivered regular reports on client account performance to senior management.
- Excels in conducting RCA, trend analysis for identifying process and knowledge gaps & continuous improvement plans.
- Effectively led all aspects of process/managed service operations from resource planning, weekly & monthly reporting, Quality audits, process training, feedbacks and client management in coordination
with various teams for smooth business operations. - I am managing 20+ team members.
- I am working on Shrinkage, Attendance Data, Attrition data, Quality data, Project management and etc.
Senior Process Associate
On Process Technology Private Limited
10.2016 - 03.2018
- I was working as a client account management for Comcast, Dell Technologies, ARIBA, AT&T,AVAYA,CISCO and many more.
- Strong understanding of client needs and a commitment to delivering exceptional service excellent communication, retention, and problem-solving skills.
- Expertise in utilizing CRM software for client tracking and relationship management.
- Collaborated with cross-functional teams to deliver high-quality services to clients.
- I have to conduct comprehensive background checks on potential employees. This includes verifying their educational qualifications, employment history, criminal records, credit history, and references.
- I must ensure that all background checks are conducted in compliance with local, state, and federal laws. They must also follow the company's policies and procedures regarding background checks.
- I must possess excellent attention to detail, strong analytical skills, and a deep understanding of legal and ethical standards
Process Associate
Vishnu Solutions Private Limited
09.2014 - 02.2016
- Expertise in utilizing CRM software for client tracking and relationship management.
- I have work closely with other departments, such as HR and Legal, to ensure a smooth and efficient background check process. They must also collaborate with external agencies and vendors.
- I must communicate with candidates throughout the background check process, informing them of the necessary documents and information required. They must also provide updates on the status of their background check.
- I must provide recommendations to the hiring team on whether a candidate should be hired or not. They must present their findings in a clear and concise manner and back them up with evidence.
Education
Bachelor of Arts - General Studies
Indira Gandhi National Open University
Bangalore 06.2020 - 09.2023
Aircraft Maintenance Engineering - Mechanical Engineering
Direct General of Civil Aviation
Delhi 07.2010 - 09.2013
High School Diploma -
West Bengal Council of Higher Secondary Education
Kolkata 01.2009 - 06.2010
Skills
Client Management
undefinedCertification
Lean Six Sigma Green Belt
Timeline
BGV Specialist
Netapp India Private Limited (Deputed To Walson)
12.2023 - Current
Lean Six Sigma Green Belt
10-2023
Bachelor of Arts - General Studies
Indira Gandhi National Open University
06.2020 - 09.2023
Lead Analyst
First Advantage Private Limited
03.2018 - 11.2023
Senior Process Associate
On Process Technology Private Limited
10.2016 - 03.2018
Process Associate
Vishnu Solutions Private Limited
09.2014 - 02.2016
Aircraft Maintenance Engineering - Mechanical Engineering
Direct General of Civil Aviation
07.2010 - 09.2013
High School Diploma -
West Bengal Council of Higher Secondary Education
01.2009 - 06.2010
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