Rohan Shyju Thomas
Epping,VIC
Summary
Highly motivated and adaptable team member with a strong background in customer service and teamwork. Proficient in Microsoft Outlook, Word, and Excel, with excellent organizational and problem-solving abilities. Recognized for a friendly and empathetic approach, ensuring positive customer experiences and driving satisfaction. Skilled at maintaining cleanliness and collaborating effectively with diverse teams in fast-paced environments. Eager to contribute to a dynamic workplace while pursuing academic studies in engineering.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Station Attendent
APCO Epping
11.2022 - Current
- Checked customer identification for cigarette sales
- Facilitated sales of services and goods
- Followed safety protocols while working, avoiding accidents and injuries
- Confirmed excellent customer service by quickly resolving customer concerns
- Maintained a clean and orderly workstation
- Processed fuel and merchandise transactions by operating the POS system with accuracy
- Processed customer payments quickly and returned exact change and receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Processed returned items per store policy
After School Tutoring
Volunteer Work
01.2021 - 10.2022
- Planned lessons for allocated time to strengthen weak subjects and build skills
- Collaborated with students to complete assignments, identify lagging skills and correct weakness.
- Provided homework assistance using specific curriculum and materials.
Team Member
Dominos
01.2021 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Implemented food safety and hygiene protocols, adhering to HACCP guidelines.
Education
Bachelors of Engineering (Civil And Infrastucture) - Civil Engineering
Royal Melbourne Institue of Technology
Melbourne, VIC01-2028
High School -
Mill Park Secondary College
Mill Park, VIC11.2022
Skills
- Cleanliness and organization
- Patience and empathy
- Proficient in Microsoft outlook, word, and Excel
- Driving customer satisfaction
- Teamwork and collaboration
- Friendly and outgoing
- Problem-solving
Certification
Certificate III in Laboratory Skills.
Timeline
Service Station Attendent
APCO Epping
11.2022 - Current
After School Tutoring
Volunteer Work
01.2021 - 10.2022
Team Member
Dominos
01.2021 - 03.2021
Bachelors of Engineering (Civil And Infrastucture) - Civil Engineering
Royal Melbourne Institue of Technology
High School -
Mill Park Secondary College
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