Roheiza Nordin

• Worked with a diverse client group, applying empathetic communication skills to establish trust and a safe, supportive therapeutic environment, with 35+ hours of client contact completed during placement..
• Fostered supportive relationships with clients to enhance therapeutic outcomes and promote trust.
• Ensured accuracy and timeliness of clinical documentation to support patient care and compliance.
• Facilitated client communication by actively listening to concerns and providing empathetic support.
• Facilitated a safe space for clients to engage in discussions about their challenges and experiences.
• Guided clients in examining feelings and gaining insights into their behaviours.
• Implemented culturally responsive counselling techniques to meet the specific requirements of diverse individuals, fostering an inclusive therapeutic environment.
• Ensured strict adherence to patient confidentiality standards in compliance with company regulations.
• Engaged in client consultations and partnered with multidisciplinary teams to evaluate and recommend treatment options.
• Demonstrated awareness of the cultural and linguistic needs of clients and families served.
• Evaluated client needs to implement tailored therapeutic interventions.
• Guided clients in understanding and addressing personal, social, and behavioural challenges.

• Formulated client-centred treatment plans aimed at enhancing self-confidence and resilience, completing 25+ hours of supervised client contact during placement.
• Enhanced client trust and support by actively listening and communicating effectively with a diverse range of individuals.
• Cultivated strong therapeutic alliances with clients through genuine compassion and a non-judgmental approach.
• Implemented culturally responsive counselling techniques to meet the specific requirements of diverse clients, fostering an inclusive environment.
• Prepared materials and maintained a secure atmosphere to support effective therapeutic sessions.
• Facilitated client communication by actively listening to concerns and providing empathetic support.
• Tailored counselling techniques to align with unique client needs.
• Established and maintained a secure and nurturing environment for client discussions.
• Guided clients in understanding and addressing personal, social, and behavioural challenges.

Sales Strategy

• Contributing to quarterly meetings with interstate Sales Managers to discuss/plan sales actions (SWOT Analysis, YTD vs Forecast Performance, Growth Drivers, and Top 20 Performing Product Lines).
• Participating in weekly Perth Sales team meetings and implementing quick actions to improve sales.
• Providing input at Sales and Work Brief meetings to maximise exposure of Departmental products and create upselling and cross-selling opportunities.

People Leadership

• Coaching new and existing team members on product knowledge and business reporting expectations (e.g., KPIs, weekly sales reports and incoming and discontinued product reports).
• Conducting one-on-one weekly training to increase staff capabilities.
• Empowering and engaging employees to take ownership of reaching weekly Departmental budgets.
• Carrying out annual Performance Reviews to identify staff strengths/weaknesses and coaching them to achieve their maximum potential.
• Scheduling/rostering staff.

Merchandising

• Reviewing interior designer/virtual designer displays to impact presentation of Department.
• Optimising product visuals to positively contribute to customer buying decisions.
• Framing work briefs for Logistics, Communications, and Interior Design teams to gain maximum exposure for incoming product lines.
• Mentored junior staff, fostering skill development and enhancing team performance.

Sales and Customer Service

• Determining customer needs.
• Offering customers options and alternative solutions.
• Influencing customer buying behaviours.
• Facilitated the Smile Effect training program with its focus on being present, creatively assisting, and providing consistent, high-quality service to every customer that enters a department (April 2016).
• Implemented training programs to improve product knowledge and customer service skills among team members.
• Conducted regular performance reviews, providing constructive feedback to enhance individual contributions to team goals.
• Resolving escalated customer complaints.
• Approaching and interviewing a high volume of store visitors for the business's Customer Satisfaction Survey to maximise its validity.

Financial

• Partnering with reports to reach weekly Departmental sales goals.
• Monitoring Store and Departmental KPIs and budgets.
• Led sales team to achieve monthly targets through strategic planning and effective communication.

Sales Strategy

• Contributing to quarterly meetings with interstate Sales Managers to discuss/plan sales actions (SWOT Analysis, YTD vs Forecast Performance, Growth Drivers, and Top 20 Performing Product Lines).
• Participating in weekly Perth Sales team meetings and implementing quick actions to improve sales.
• Providing input at Sales and Work Brief meetings to maximise exposure of Departmental products and create upselling and cross-selling opportunities.

People Leadership

• Coaching new and existing team members on product knowledge and business reporting expectations (e.g., KPIs, weekly sales reports and incoming and discontinued product reports).
• Conducting one-on-one weekly training to increase staff capabilities.
• Empowering and engaging employees to take ownership of reaching weekly Departmental budgets.
• Carrying out annual Performance Reviews to identify staff strengths/weaknesses and coaching them to achieve their maximum potential.
• Scheduling/rostering staff.

Merchandising

• Reviewing interior designer/virtual designer displays to impact presentation of Department.
• Optimising product visuals to positively contribute to customer buying decisions.
• Framing work briefs for Logistics, Communications, and Interior Design teams to gain maximum exposure for incoming product lines.
• Mentored junior staff, fostering skill development and enhancing team performance.

Sales and Customer Service

• Determining customer needs.
• Offering customers options and alternative solutions.
• Influencing customer buying behaviours.
• Facilitated the Smile Effect training program with its focus on being present, creatively assisting, and providing consistent, high-quality service to every customer that enters a department (April 2016).
• Implemented training programs to improve product knowledge and customer service skills among team members.
• Conducted regular performance reviews, providing constructive feedback to enhance individual contributions to team goals.
• Resolving escalated customer complaints.
• Approaching and interviewing a high volume of store visitors for the business's Customer Satisfaction Survey to maximise its validity.

Financial

• Partnering with reports to reach weekly Departmental sales goals.
• Monitoring Store and Departmental KPIs and budgets.
• Led sales team to achieve monthly targets through strategic planning and effective communication.