ROHINA RAHIMI
Merrylands,NSW
Summary
Results-driven application and systems support professional with over 9 years of experience enhancing business applications, databases, and information systems for medium-sized and international organizations. Expertise in application administration, system documentation, stakeholder engagement, and issue resolution, complemented by a Bachelor’s degree in Computer Science. Demonstrated proficiency in navigating both cloud and legacy environments while fostering collaboration between technical and non-technical teams. Committed to maintaining secure and reliable systems within dynamic operational settings, ensuring optimal performance and user satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Management & Administrative Supervisor
CARE International
11.2022 - 04.2025
- Led and coordinated information management operations across all CARE Afghanistan main and sub-offices, ensuring consistent, secure, and reliable management of organisational data systems.
- Oversaw data analysis, data security, and backup processes, ensuring systems supported business, financial, procurement, and program reporting requirements.
- Managed organisation-wide data backup and recovery processes to support system resilience and continuity of operations.
- Coordinated cloud-based data management practices, supporting secure access, system availability, and compliance with organisational information security policies.
- Led background verification processes for employees, vendors, and suppliers, including annual vendor review reporting submitted to CARE Headquarters in Manila.
- Prepared and submitted semi-annual compliance and Bridger check reports to Headquarters, ensuring accuracy, completeness, and adherence to governance standards.
- Acted as a primary liaison with Headquarters and the ARMU audit team, supporting audits by providing verified documentation, system records, and data extracts related to country office operations.
- Supported procurement, finance, IT, and project teams by delivering tailored data analysis, reporting, and information management solutions.
- Developed, reviewed, and maintained information management procedures, standards, and documentation to ensure consistent system administration.
- Delivered structured training sessions on data management, data security, and backup procedures to staff across all projects and offices.
- Acted as an escalation point for complex data, system, and compliance issues, ensuring timely resolution and minimal operational disruption.
- Supervised daily administrative operations, ensuring efficient workflow and compliance with organizational policies.
- Managed vendor relationships to enhance service delivery and negotiate favorable contract terms.
Software Product Assistant (Remote)
Wolters Kluwer
01.2023 - 01.2024
- Provided operational support for enterprise software applications, assisting with incident resolution, testing, and system issue analysis across multiple releases.
- Supported the administration and ongoing improvement of business applications by documenting configurations, workflows, and known issues.
- Assisted with application testing, quality assurance, and validation to ensure system reliability and performance prior to deployment.
- Collaborated with developers, product managers, and support teams to troubleshoot application issues and coordinate enhancements.
- Maintained technical and user documentation to support consistent system usage and improve knowledge transfer.
- Supported user onboarding and training by explaining application functionality and resolving usage issues in a clear, non-technical manner.
- Collected and analysed user feedback to identify system improvements and support continuous service enhancement.
Information Management Administrator
CARE International
06.2019 - 11.2022
- Provided organisation-wide information management support across country offices, ensuring accurate data collection, analysis, storage, and retrieval for multiple programs and departments.
- Supported data analysis activities for projects, procurement, finance, IT, and program teams to enable reporting, planning, and operational decision-making.
- Administered data management systems, including regular data backups, access controls, and data security practices to ensure system reliability and compliance.
- Assisted with the use and maintenance of cloud-based data storage solutions, supporting secure access and availability of information across main and sub-offices.
- Performed background data verification and compliance checks for employees, vendors, and suppliers, ensuring records met organisational and regulatory requirements.
- Supported internal and external audits by preparing and providing accurate system records, documentation, and supporting evidence as required.
- Maintained structured documentation and records to support audit readiness and effective information governance.
- Responded to data- and system-related incidents, escalating technical issues and coordinating resolutions with IT and relevant stakeholders.
- Delivered guidance and basic training to staff on data management practices, system usage, and information security requirements.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
Software Design & Business Development Lead
SARTE Software Design
01.2020 - 01.2022
- Leading the design and development of innovative software solutions to meet business objectives.
- Collaborating with cross-functional teams to define software requirements and specifications.
- Architecting and implementing scalable and efficient software systems using best practices in software engineering.
- Conducting code reviews and ensuring adherence to coding standards and quality guidelines.
- Overseeing the full software development lifecycle, from concept to deployment and maintenance.
- Identifying and pursuing new business opportunities, including partnerships and collaborations.
- Developing and executing strategies for product positioning and market penetration.
- Analyzing market trends and customer feedback to inform product enhancements and roadmap planning.
- Providing technical leadership and mentorship to junior developers and team members.
- Managing project timelines, budgets, and resources to ensure successful project delivery.
- Negotiating contracts and agreements with clients, vendors, and partners.
- Representing the company at industry events, conferences, and networking opportunities.
- Continuously exploring emerging technologies and methodologies to drive innovation and improve development processes.
Finance Officer
Rana University
01.2016 - 01.2019
- Supported and administered finance and accounting systems, ensuring accurate data entry, reconciliation, and system integrity.
- Maintained financial databases and records, supporting reporting, auditing, and compliance requirements.
- Assisted with testing and validation of finance system updates and process improvements.
- Worked closely with administrative and IT staff to resolve system-related issues affecting financial operations.
- Prepared documentation and records to support audits, system reviews, and financial reporting processes.
- Ensured appropriate controls were followed when handling financial and personal information within system environments.
Education
MBA - Mangment & Leadershipe
Kardan University
Kabul, Afghanistan 08-2021
Bachelor Degree - Computer Science
Rana University
01.2019
High School - Genral Studies
Mowlana Abdul Majid Musafa Ghaznawi
01.2014
Skills
- Administrative Management
- Information Management
- Supervision & Coordination
- Communication
- Customer Service
- Problem-Solving & Analytical Skills
- Negotiation & Conflict Resolution
- Microsoft Office Suite
- Familiar with MYOB AccountRight
- TOFEL Score 110
- Proficient in software development with expertise in programming languages such as C#, Java, and C
- Experienced in database design and management using Oracle 10g, 11g, 12c, and SQL Server
- Skilled in web development technologies including HTML, CSS, and JavaScript
- Knowledgeable in software architecture and design patterns, ensuring scalable and maintainable solutions
- Adept at agile methodologies and Scrum framework, facilitating efficient and collaborative project management
- Expense reporting
- Payroll and budgeting
- Proposal writing
Accomplishments
- Spearheaded the creation of an internal web server (NAS) to host daily operational screens for all country offices. The system automated end-of-day data saving directly to the server, which bolstered data security, ensured reliable backups, and standardized processes across regions.
- Supervised team of 12staff members.
- Resolved product issue through consumer testing.
- Reduced operational costs for key projects by streamlining program support, directly contributing to on-budget delivery and the attainment of project milestones
Certification
- Certified Travel & Risk Management , CARE International - December 12, 2023.
- Gender at the Canter, CARE International - December 18, 2023.
- Voice for Global Women Leader, CARE International U.S.A - January 27, 2023.
- Software Development Specialist, MCIT - May 28 , 2015
- Women Leadership Development, USAID - November 20 , 2015.
LANGUAGES
Dari & Farsi (Native Language)
English
Urdo & Hindi
Spanish
Timeline
Software Product Assistant (Remote)
Wolters Kluwer
01.2023 - 01.2024
Information Management & Administrative Supervisor
CARE International
11.2022 - 04.2025
Software Design & Business Development Lead
SARTE Software Design
01.2020 - 01.2022
Information Management Administrator
CARE International
06.2019 - 11.2022
Finance Officer
Rana University
01.2016 - 01.2019
MBA - Mangment & Leadershipe
Kardan University
Bachelor Degree - Computer Science
Rana University
High School - Genral Studies
Mowlana Abdul Majid Musafa Ghaznawi