Overview
Work History
Education
Skills
Timeline
Generic
Rohini Lata

Rohini Lata

Greenslopes,QLD

Overview

16
16
years of professional experience

Work History

Customer Relations Specialist

Jacaranda Finance
09.2024 - Current
  • Part of the Credit Control Team, handling all customer accounts and enquiries by ensuring privacy and compliance is maintained through calls and emails.
  • Providing assistance to all customers with their loan accounts.

Flight Operations Administration

Fiji Link/Fiji Airways
02.2023 - 07.2024
  • Carried out all administration tasks for pilots and cabin crew from the recruitment process to exit. eg, licenses, expiries and validations, uniforms, all
  • Application logins, allowances and per diems, tickets and accommodation for local and expatriate crew.
  • Creating crew profiles on Aims and updating it accordingly with expiries such as licenses, medicals, Instrument ratings, base checks.
  • Collaborating with other departments and vendors according to the crew requirements such as booking of training rooms, rafts and compressors for wet drills.
  • Expiry reminders sent to crew on a daily basis for license, medicals, Instrument Ratings, and so on
  • Assign courses on pelesys prior to expiry such as DGs and CRM courses
  • Assign courses to tech crew as directed by Manager Training
  • Follow up and file all training records in individual crew training folders and soft copies on department shared folders.
  • Monitor all trainings for new crew and coordinate with the crew controllers and rostering team for any missed trainings.
  • Part of the pilot selection team assisting Manager Flight Operations and Turbo Prop/Chief Pilot for expatriate pilots
  • Managing and coordinating the flight operations admin team requirements
  • Verifying and liaising with Finance for all Fiji Link invoice payments
  • Arranging of all training required accommodation and travel overseas for simulator trainings for Tech crew including visas.

Administration Clerk

Absolute Cooling Services, Fiji
10.2019 - 02.2023
  • Plan day to day operations
  • Take appointments
  • Customer service assistance
  • Preparing documents and quotations and preparing the calender
  • Banking and invoicing

Direct Sales Administration Officer

Money3, Melbourne Australia
03.2018 - 09.2019
  • Process online loan applications for car loans and personal loans with high attention to detail
  • Carrying out credit file checks and analysing it accurately
  • Carrying out PSR checks for vehicles on secured loans and vehicle purchases
  • Monitoring the sales inbox for documents and customer enquirers
  • Liaising with brokers and customers whilst maintaining a high level of customer service and professionalism.
  • Liaising with the settlements team for efficient and smooth processing of loan applications
  • Working with the team to achieve deadlines and meet individual sale targets

Crew Controller

Fiji Airways
01.2014 - 07.2016
  • Flight watch for on the day flight operations
  • Check crew and other legalities complying with Civil Aviation authority of Fiji
  • Monitor crew licenses and other expiries on a daily basis
  • Provide options and plans for disrupted flights
  • Forecast and plan crew coverage
  • Plan any disrupted trainings for new or exisiting cew
  • Check crew validation reports and update Aims as required
  • Represent operations department for daily Operations Meeting with the stakeholders
  • Cordinate crew pickups with the transport companies
  • Action crew requests such as duty swaps and leave requests
  • Liaise and cordinate with the engineering department and all concerned stakeholders including outer stations in regards to any changes to the scheduled flights, recovery flights due to disruptions and schedule changes

Team Leader/ Reservations Duty Controller

Mindpearl/Airpacific
11.2009 - 01.2013
  • Manage a team of employees on shift and monitor individual performance
  • Provide trainings such as e-ticketing, Amadeus system training, customer service and products training
  • Assist employees to meet their individual KPIs
  • Evaluate each employee on a daily basis (evaluate call quality, emails and ticketing skills)
  • Provide sales and ticketing reports, disruptions reports and customer service feedback to the department Managers.
  • Liaise and cordinate with the engineering team and the airline doctor for proper uplift of required services for passengers travelling abroad for medical treatments(stretchers and oxygen)
  • Evaluate and implement team strategies to achieve satisfactory KPIs for the team.

Education

Advanced Diploma - Leadership and Management

TAFE NSW/ Fiji National University

Human Resource Management Certificate - undefined

Keshals Business Education Institute

Fares and Ticketing I and II - undefined

Qantas College/ TPAF Fiji Reservations Course

Year 1-6 - Primary education

Vatulaulau School

Year 7-13 completion - Secondary education

Xavier College
01.1999

Skills

    Bringing fourth skills and ideas from customer service and flight operations administration back ground I am eager to learn new skills and can adapt easily to any work place

Timeline

Customer Relations Specialist

Jacaranda Finance
09.2024 - Current

Flight Operations Administration

Fiji Link/Fiji Airways
02.2023 - 07.2024

Administration Clerk

Absolute Cooling Services, Fiji
10.2019 - 02.2023

Direct Sales Administration Officer

Money3, Melbourne Australia
03.2018 - 09.2019

Crew Controller

Fiji Airways
01.2014 - 07.2016

Team Leader/ Reservations Duty Controller

Mindpearl/Airpacific
11.2009 - 01.2013

Advanced Diploma - Leadership and Management

TAFE NSW/ Fiji National University

Human Resource Management Certificate - undefined

Keshals Business Education Institute

Fares and Ticketing I and II - undefined

Qantas College/ TPAF Fiji Reservations Course

Year 1-6 - Primary education

Vatulaulau School

Year 7-13 completion - Secondary education

Xavier College

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