Rohinika Gough
North Sydney,NSW
Summary
Adept at fostering quality compliance and enhancing healthcare delivery, my tenure at Uniting Care spotlighted my ability to develop robust quality improvement plans and lead teams with empathy. Leveraging skills in quality compliance auditing and healthcare compliance familiarity, I achieved significant milestones in patient care standards and operational excellence, always prioritizing safety and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Compliance
Uniting Care
01.2010 - Current
- Facilitated communication between various departments, ensuring a collaborative approach to addressing quality compliance concerns.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Established strong working relationships with suppliers, ensuring timely delivery of materials and quality compliance.
- Secured inventories by executing controls and directing strict quality compliance with security procedures.
- Drove collection and quality compliance for blood, cells, tissue and apheresis donations.
- Improved overall quality compliance by conducting thorough audits and inspections of processes and systems.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent quality compliance by rigorously adhering to industry standards and conducting detailed inspections.
- Improved quality compliance by developing and implementing effective policies and procedures.
- Participated in quality control inspections, ensuring compliance with building codes, standards, and specifications.
- Coordinated with Quality Assurance personnel to validate compliance with established standards, consistently meeting or exceeding customer expectations in terms of product quality attributes.
- Maintained strict compliance with regulatory standards through meticulous documentation and quality control measures.
- Conducted regular vendor audits to ensure compliance with quality standards, ethical practices, and contractual obligations.
- Maintained strict compliance to medical ethics, patient privacy laws and regulations while delivering quality care.
- Ensured compliance with regulatory requirements by implementing stringent quality control measures throughout all stages of food production.
- Improved output quality by regularly inspecting completed bends for accuracy, consistency, and compliance with specifications.
- Partnered with Quality Assurance teams to develop robust inspection plans that ensured compliance with industry standards.
- Managed documentation related to quality evaluations, ensuring accurate records were kept for reference and regulatory compliance purposes.
- Oversaw quality improvement efforts to maintain compliance with regulatory standards.
- Assisted in quality assurance efforts by regularly auditing exam reports and ensuring compliance with regulatory standards.
- Reviewed work for quality and compliance with company standards and design specifications.
- Evaluated supplier performance on a regular basis, ensuring compliance with contractual agreements and quality standards.
- Implemented quality assurance measures to maintain high standards in service delivery and ensure compliance with federal, state, or other regulatory requirements.
Manager
Uniting Care
01.2010 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
ACFI Co-ordinator/Finance Manager
Uniting
01.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved NSW state record - highest in NSW
Nurse and Medical/Community Nutrition Educator
Bupa
01.2017 - 01.2020
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
Registered Nurse
Bupa Aged Care
01.2014 - 02.2016
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse
Uniting Care
01.2010 - 01.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Assistant in Nursing
Presbyterian Aged Care
01.2010 - 01.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Enrolled Nurse
The Mater Hospital
01.2010 - 01.2012
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
Education
Bachelor of Science - Medical Science
Macquarie University
Macquarie Park, NSW01-2020
No Degree - Advance Diploma in Quality Compliance
TAFE Queensland
Sydney, NSW01-2020
Bachelor of Science - Bachelor in Nursing
Australian Catholic University
Crows Nest, NSW01-2013
No Degree - Endorsed Enrolled Nurse
TAFE NSW
NSW01-2010
Skills
- Quality compliance auditing
- Print quality assessment
- Quality evaluation
- Compliance control
- Audit compliance
- Healthcare Compliance Familiarity
- Quality improvement plans
- Quality of service implementation
- Quality goal development
- Health, safety, and environment compliance
- Safety and compliance regulations
- Quality system documentation
- Quality and compliance
- Quality management processes
- Education Standards Compliance
- Wound care documentation compliance
- Safety and environmental compliance
- Safe service compliance
- Rules compliance
- Quality management support
- Food Regulations Compliance
- Quality policy
- Quality reporting
- Quality medical care
- Procedure compliance
- Government policy compliance
Accomplishments
- Supervised team of 80 staff members.
- Documented and resolved non-compliance which led to 100 % compliance in a short notice.
- Collaborated with team of 10 in the development of Policy review and rolling out new standards to ensure compliance at service level - regionally.
Certification
- Bachelor of Nursing
- Medical Science
- Quality Compliance
- ACFI co-ordinator
Languages
English
Native or Bilingual
Timeline
ACFI Co-ordinator/Finance Manager
Uniting
01.2019 - 01.2021
Nurse and Medical/Community Nutrition Educator
Bupa
01.2017 - 01.2020
Registered Nurse
Bupa Aged Care
01.2014 - 02.2016
Quality Compliance
Uniting Care
01.2010 - Current
Manager
Uniting Care
01.2010 - 12.2022
Registered Nurse
Uniting Care
01.2010 - 01.2015
Assistant in Nursing
Presbyterian Aged Care
01.2010 - 01.2015
Enrolled Nurse
The Mater Hospital
01.2010 - 01.2012
- Bachelor of Nursing
- Medical Science
- Quality Compliance
- ACFI co-ordinator
Bachelor of Science - Medical Science
Macquarie University
No Degree - Advance Diploma in Quality Compliance
TAFE Queensland
Bachelor of Science - Bachelor in Nursing
Australian Catholic University
No Degree - Endorsed Enrolled Nurse
TAFE NSW
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