ROHIT BHANDARI
Adelaide,South Australia
Summary
Dynamic and versatile professional with 18 years of experience in the hospitality industry, coupled with a strong background in air cargo aviation. Proven track record of delivering exceptional service in hotel management, combined with expertise in logistics, supply chain management, and operations within the air cargo sector. Adept at leading teams, optimizing processes, and ensuring customer satisfaction in both fast-paced hotel environments and the complex world of air cargo logistics.
Overview
18
18
years of professional experience
Work History
Vice President - Sales & Operation
Index Logistics
IGI Airport, New Delhi, India
06.2022 - 04.2024
- Identify market opportunities and develop strategies to expand the company's air cargo business
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Collaborated with senior management to develop strategic initiatives and long term goals
- Operations Management: Oversee all aspects of air cargo logistics operations, including freight forwarding, cargo handling, warehousing, transportation and customs clearance
- Customer Relationship Management: Build and maintain strong relationships with key customers, ensuring high level of customer satisfaction by understanding and meeting their needs
- Financial Management: Identify opportunities for cost savings and revenue growth, implementing plans to improve profitability
- Regulatory Compliance: Ensure compliance with all relevant regulations and standards governing air cargo operations, including safety, security and customs regulations.
Executive Assistant Manager
Lemon Tree Premier Hotel
IGI Airport, New Delhi, India
07.2017 - 05.2022
- 280 rooms inventory; Property Management System 'PMS' - Protel
- Oversee all aspects of hotel operations, including front desk management, housekeeping, food and beverage, guest services, security and sales and marketing
- Develop and implement strategies to enhance guest satisfaction, resulting in positive guest feedback
- Reduced expenses by negotiating vendor contracts and carefully monitoring departmental budgets.
- Providing training, guidance, and performance evaluation to ensure high levels of productivity and service excellence
- Monitor and analyze financial performance, budgeting, and forecasting to optimize revenue and reduce costs
- Coordinate with vendors and suppliers to negotiate contracts and ensure quality service and products
- Ensure compliance with all regulatory standards and health codes to maintain a safe and welcoming environment for guests and employees
- Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support
Front Office Manager
Hotel The Royal Plaza
New Delhi, India
03.2016 - 06.2017
- 419 room inventory; Property Management System 'PMS' - IDS
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores
Sr. Duty Manager
The Imperial New Delhi Member of The Preferred Hotels
New Delhi, India
05.2008 - 03.2016
- 235 rooms inventory; Property Management System 'PMS' - Opera
- Coordinated staff schedules to ensure adequate coverage during peak hours and special events
- Increased revenue by creating targeted promotional campaigns in collaboration with the marketing team
- Streamlined check-in/check-out processes for maximum efficiency and guest satisfaction
- Enhanced guest satisfaction with prompt resolution of complaints and proactive communication
- Collaborated with department heads to develop consistent policies and practices across the hotel
- Assisted General Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis
- Boosted employee morale through recognition programs, team-building events, and professional development opportunities
- Ensure compliance with all regulatory standards and health codes to maintain a safe and welcoming environment for guests and employees
Front Office Supervisor
Hotel The PARK
New Delhi, India
03.2006 - 04.2008
- Property Management System 'PMS' - Opera
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities
- Promoted positive work environment by fostering teamwork among front office staff members
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly
Education
Bachelor of Science -
Institute of Hotel Management, Catering Technology & Applied Nutrition (I.H.M)
04.2005
Skills
- Hotel Operations Management
- Customer Service Excellence
- Team Building & Staff Development
- Leadership Revenue Management
- Financial Management
- Brand & Business Development
- Sales & Marketing
- Freight Forwarding
- Relationship Building
- Decision-Making
- Critical Thinking
Accomplishments
- Hotel Manager of the Year - BWHOTELIER India Hospitality Awards Summit 2020
- Certified Train the Trainer (TTT) Program
Timeline
Vice President - Sales & Operation
Index Logistics
06.2022 - 04.2024
Executive Assistant Manager
Lemon Tree Premier Hotel
07.2017 - 05.2022
Front Office Manager
Hotel The Royal Plaza
03.2016 - 06.2017
Sr. Duty Manager
The Imperial New Delhi Member of The Preferred Hotels
05.2008 - 03.2016
Front Office Supervisor
Hotel The PARK
03.2006 - 04.2008
Bachelor of Science -
Institute of Hotel Management, Catering Technology & Applied Nutrition (I.H.M)