Rohit Bhatia

IT Help Desk intern providing technical support to ensure seamless operations. Resolved hardware/software issues, managed user access (Azure/AD), and addressed security incidents. Troubleshot Office 365/Exchange, networks (WAN/LAN), and remote access tools. Set up devices, guided users on SharePoint/OneDrive, and maintained servers (on-premise/cloud). Collaborated with teams to minimize downtime, enhance security, and empower staff through clear, patient support.

Key Responsibilities

Server troubleshooting (On-premise & Cloud)
User account and access management
365 and Exchange incident response and request fulfillment
End User Compute preparation and setup
Security incident response
Azure and Active Directory Administration
OneDrive and SharePoint incident response and request fulfillment
Networking troubleshooting
Firewall and remote access management
Laptop/Desktop / WAN/LAN/router troubleshooting

• Managed crowds at events, ensuring safety and preventing overcrowding.
• Enforced event rules and regulations.
• Monitored crowds for potential problems, including signs of intoxication.
• Responded to emergencies such as medical incidents or evacuations.
• Communicated with event organizers and security personnel.