Rohit Dhawan
Edmonton,Alberta
Summary
Dedicated security service professional with over 3 years of experience. Skilled in providing exceptional customer service, conflict resolution, and maintaining positive relationships. Proficient in communication and multitasking, capable of handling high-pressure situations. Holds a Manitoba Driver's License 2F, 1A, Security Guard License, and First Aid and CPR Certificate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecom installation and repair technician
Worldwide, Aecon, Bell
04.2023 - 02.2024
- Installing, setting up, and configuring various telecommunications equipment, such as switches, routers, modems, and telephone lines, at both residential and business locations
- Adhering to safety guidelines and regulations, especially when working with electrical equipment and climbing heights for installations or repairs
- Maintaining records of installations, repairs, and network configurations
- Accurate documentation is essential for tracking work and assisting future troubleshooting
- Identifying and resolving issues with telecommunications equipment, including diagnosing network problems, signal loss, or hardware malfunctions
- Technicians need to have the skills to fix these issues promptly
- Providing technical support to customers, often explaining how to use equipment and assisting with any issues they encounter.
Transit Operator
City of Winnipeg Transit
09.2021 - 04.2022
- Safely picked up and dropped off passengers following planned routes and schedules
- Ensured compliance with transit rules, traffic laws, and reported incidents
- Provided passenger assistance and resolved conflicts, collected fares, and performed vehicle inspections
- Maintained effective communication with passengers and dispatchers.
Mobile Guard Officer
Securitas
05.2020 - 01.2022
- Attended and investigated security incidents, alarms, and emergencies in a professional manner
- Collaborated with emergency personnel, wrote detailed incident reports
- Conducted patrols, monitored suspicious activity, and enforced regulations
- Protected evidence and scenes of incidents during security investigations.
Customer Service Representative
Quesada Burritos & Tacos
01.2018 - 03.2020
- Excellent customer service by assisting customers with menu choices
- Accurately recorded orders and ensured a positive dining experience
- Resolved complaints and maintained a positive attitude.
Education
Diploma - Environmental Technician
Fleming College
04.2019
Bachelor's - Pharmacy
Chitkara University
01.2016
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Installation and Repair
Customer interaction
Routine Inspections
Certification
- Security Guard License
- Manitoba Class 2F and 1A Driver's License
- Firearms License (Registered and Non-Registered)
- Boat License
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Telecom installation and repair technician
Worldwide, Aecon, Bell
04.2023 - 02.2024
Transit Operator
City of Winnipeg Transit
09.2021 - 04.2022
Mobile Guard Officer
Securitas
05.2020 - 01.2022
Customer Service Representative
Quesada Burritos & Tacos
01.2018 - 03.2020
Diploma - Environmental Technician
Fleming College
Bachelor's - Pharmacy
Chitkara University
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