Rohit Gupta
Quenabeyan,NSW
Summary
Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
AFM
02.2020 - Current
- Developing and maintaining strong, positive relationships with both internal and external staffs and Stake holders
- Supporting and meeting KPIs by achieving monthly Audits of Targets
- Kmarts and Interactive ACT
- Always seeking for new business opportiunities wherever possible
- Deliver client contracts and expectations
- Experience of using Lucidity for regular client visits and audits along with site inspections
- Coduct regular cleaner ToolBox Talks using Lucidity by filling the form internally and finding out any hazard and incident at work place
- Training the cleaners as required and completing the regular fortnights timesheets
- Attending weekly meetings and trainings online via Microsoft Teams
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Manager/Supervisor
Rama Facility Management
08.2019 - 04.2022
- Have Full Australian Driving License, WWCC, Whitecard
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Excellent communication skills leading teams to achieve exceptional outcomes within all levels of business in both verbal and written format
- Understanding the workplace health, safety and culture
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Cleaner
Broad-spectrum
11.2014 - 03.2017
- Administer, manage and create cleaning rosters along with assigning role per day for all the cleaners
- Encourage team members and provide all the necessary equipment for the cleaning activities
- Leading and organizing team members on a daily basis to complete the job
- Cleaner – FacilitiesFirst
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
Houseman
Guest Services, Novotel Hotel
06.2015 - 12.2015
- Demonstrated attention to detail when serving customers and taking orders
- Developed an ability to work independently and with minimum supervision, whilst ensuring there is exceptional customer satisfaction
- Proven time-management skills and ability to work under pressure while multitasking orders over the phone and welcoming customers in the restaurant
- Utilized effective communication and coordination skill when liaising with team members, manager and customers on a daily basis, Demonstrated ability to effectively work in a multicultural environment and adapt service delivery accordingly through understanding cultural differences of different guests
- Responsible for training of new staff and ensuring any changes in work procedures are communicated to all team members
- Proven initiative when prioritizing tasks such as making schedules and providing equipment
- Kept building entryway glass clean and polished for professional presentation.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Education
Bachelor of Information Technology - Business Analyst
Central Queensland University
Sydney, NSWSkills
- Performance Tracking and Evaluations
- Employee Coaching and Mentoring
- Performance Motivation
- Business Analysis
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Certification
- Certified carpet Cleaning Technician
- Certified Test and Tag Technician
Languages
Nepali
Full Professional
English
Full Professional
Hindi
Professional Working
Timeline
Supervisor
AFM
02.2020 - Current
Manager/Supervisor
Rama Facility Management
08.2019 - 04.2022
Houseman
Guest Services, Novotel Hotel
06.2015 - 12.2015
Cleaner
Broad-spectrum
11.2014 - 03.2017
Bachelor of Information Technology - Business Analyst
Central Queensland University
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