watching cricket,music etc
Rohit Kandra
IT Desk Support Level 2
Melbourne,VIC
Summary
Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness. Certified in [Area of certification] and [Area of certification]. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Desktop Support Engineer
It
Sunshine, VIC
02.2021 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Designed Sharepoint master page and page layouts.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented support interactions for future reference.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Designed tailored engineering solutions for customers based upon key requirements.
- Monitored system performance to maintain system integrity.
Customer Service Representative
DNA Recruitment Solutions
Sunshine, VIC
03.2018 - 02.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Effective liaison between customers and internal departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Devised workaround solutions for [Type]-related issues.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Responded proactively and positively to rapid change.
- Provided ongoing guest service.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Master of Science - Master in Information Technology
Charles Strut University
Melbourne, VIC 02.2018 - 04.2020
Skills
Remote Diagnostics
undefinedAccomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Desktop Support Engineer
It
02.2021 - Current
Customer Service Representative
DNA Recruitment Solutions
03.2018 - 02.2020
Master of Science - Master in Information Technology
Charles Strut University
02.2018 - 04.2020
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