SANDHYA BASNET
Strathfield
Overview
3
3
years of professional experience
Work History
Instructor/Tutor
Madan Ashrit Memorial Polytechnic Institute
Kathmandu, Nepal
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses
Customer Service and store manager
Castle Hill, NSW
10.2022 - Current
- Oversaw daily store operations to ensure smooth workflow and customer satisfaction.
- Reduced operational inefficiencies by streamlining inventory management processes.
- Receive number of phone call and pass information inflow between head office and customers.
Customer Service Representative
Chargrill Charlies
Beecroft, NSW
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Master of Science - Computer And Information Sciences
University of Wollongong
Sydney, NSW11-2024
Bachelors in Engineering - Computer Engineering Technology
Purbanchal University
01.2016
Skills
- Thorough familiarity with office software and equipment
- Understand fundamentals of using dataset tools like MySql and have working knowledge of basic Python coding
- Understanding of Git tool and certain docket tools
- Able to effectively manage time and operate as a team
Timeline
Customer Service and store manager
10.2022 - Current
Customer Service Representative
Chargrill Charlies
07.2022 - Current
Instructor/Tutor
Madan Ashrit Memorial Polytechnic Institute
Bachelors in Engineering - Computer Engineering Technology
Purbanchal University
Master of Science - Computer And Information Sciences
University of Wollongong