Summary
Overview
Work History
Education
Timeline
Generic

Rohit Kharel

Hornsby,NSW

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Coles Express
03.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Shift Manager

Hungry Jack's
02.2019 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Cleaning Assistant

Whiddon Group
02.2019 - 02.2022
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Education

BBA - Accounting

Gateway Business College
Burwood, NSW
07.2023

Timeline

Customer Service Representative

Coles Express
03.2019 - Current

Shift Manager

Hungry Jack's
02.2019 - Current

Cleaning Assistant

Whiddon Group
02.2019 - 02.2022

BBA - Accounting

Gateway Business College

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Rohit Kharel