Rohit Kumar
Brisbane,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Self-employeed
06.2018 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Customer Service Representative
7-eleven
12.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
MBA - Accounting And Business Management
Holmes Institute Brisbane
Brisbane, QLD12.2019
Skills
- Punctuality
- Customer Engagement
- Time Management
- Effective communication skills
Certification
First Aid and CPR
Blue Card (Working with Children check)
Yellow Card (NDIS)
Australian Federal Police Check
Timeline
Rideshare Driver
Self-employeed
06.2018 - Current
Customer Service Representative
7-eleven
12.2016 - 05.2018
MBA - Accounting And Business Management
Holmes Institute Brisbane
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