Rohit Kumar

• Spearheaded operational analyses to identify process bottlenecks, resulting in a 15% increase in workflow efficiency.
• Developed and executed strategic recommendations to optimize resource allocation, reduce costs, and improve service quality.
• Partnered with HR to design talent acquisition strategies, enhancing team capabilities while aligning staffing with operational goals.
• Conducted comprehensive inventory audits, reducing stockouts by 25% and overstocking by 18% through streamlined ordering processes.
• Created training programs that reduced onboarding time by 30% while boosting employee productivity.
• Improved device uptime by 20% by streamlining technical support processes.
• Conducting comprehensive analyses of store operations and organizational structures.
• Providing strategic recommendations to enhance operational management efficiency across stores.
• Identifying and addressing retail inventory discrepancies promptly.
• Foster cross-functional collaboration to investigate and resolve inventory discrepancies.
• Compiling, analyzing, and distributing weekly Inventory Discrepancy Reports to stakeholders.
• Scheduling and overseeing the semi-annual physical inventory count for the NSW south region.
• Reconcile store returns, make necessary adjustments, and negotiate 'loss of use value' with customers.
• Adheres to the prescribed security controls to protect the Banking Centre against criminal and fraudulent operations and unnecessary risk or exposure.

Projects:

• Inventory Management Improvement: Conducted a comprehensive inventory audit, streamlined ordering processes, and implemented cycle counting procedures to reduce stockouts, overstocking, and improve inventory accuracy.
• Customer Service Enhancement: Reviewed customer feedback developed and delivered customer service training and implemented new guidelines and procedures to enhance the overall customer experience.
• Promotional Campaign: Collaborated cross-functionally to plan and execute seasonal promotional campaigns, including in-store displays, signage, and product demonstrations, while analyzing data to measure effectiveness.
• Associate Training and Development: Assessed training needs, created knowledge base & comprehensive materials, facilitated training sessions, and implemented ongoing coaching and mentoring programs for skill development of store associates.
• Operational Efficiency: Reviewed and streamlined store processes, implemented new procedures for tasks like cash handling and reporting, and conducted time studies to improve productivity and operational efficiency.

Key Achievements: Exhibited exceptional performance and leadership skills, resulting in a rapid career advancement from Sales Consultant to Assistant Manager within a year of joining the company.

• Demonstrated a strong attention to detail, resulted in a 25% decrease in the errors.
• Generated unit/store reporting for the higher management, internal & external stakeholder using power query, pivot tables & formulas in Excel.
• Optimized inventory management processes, reducing stockouts by 25% and overstocking by 18%.
• Collaborated with cross-functional teams to resolve recurring technical issues, improving device uptime by 20%.

• Efficiently managed departmental schedules, ensuring optimal staffing levels and resource allocation.
• Oversaw product ordering processes and implemented robust inventory control measures.
• Collaborated closely with sales personnel to drive new business acquisition and maintain strong relationships with existing clients.
• Leveraged effective communication and interpersonal skills to foster client loyalty and growth.
• Ensured seamless departmental and store operations by promoting teamwork, cooperation, and coordination with co-workers and superiors.
• Continuously identified opportunities for process improvements and implemented initiatives to enhance job performance and operational efficiency.
• Cultivated a customer-centric mindset within the team, prioritizing customer satisfaction and creating a pleasant shopping environment.
• Gathered and acted upon customer feedback to address concerns and improve overall experience.
• Provided valuable insights, feedback, and recommendations to senior leadership, including Store Director, District Manager, VP of Operations, and Division Management teams, on operational challenges and strategies.
• Diligently performed all duties assigned by supervisors or managers, demonstrating adaptability and a commitment to organizational goals.
• Assisted in conducting and communicating performance evaluations within the department, ensuring transparency and accountability.