Rohit Kumar
Parramatta,NSW
Summary
Developed strong guest interaction skills in high-energy VIP/Premium premises, excelling in creating positive and memorable guest experiences. Known for effective communication and problem-solving abilities, ensuring guest satisfaction. Seeking to leverage these transferable skills in new and challenging field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Premium Services Executive Host
The Star Entertainment Group
09.2025 - Current
- Monitor guest and guest access and dress code in the VIP/Premium areas
- Greet and assist guests in the VIP/Premium areas
- Assist guests and Gaming Services Hosts with queries regarding VIP/Premium membership
- Escort guests to private gaming salons and assist with their needs during gaming activity
- Conduct gaming promotions and assist with guest gift days and perform scrutineer responsibilities for gaming promotions
- Cultivated strong relationships with high-value guests to enhance customer loyalty and satisfaction.
Gaming Attendant
The Star Entertainment Group
07.2024 - 09.2025
- Welcome guests, ensuring high satisfaction and seamless gaming experiences.
- Address patron needs, fostering engagement and lively atmosphere.
- Monitor gaming activities, resolving issues swiftly for smooth operations.
- Ensure compliance with regulatory standards and house policies.
- Collaborate with teams to enhance guest services and operational efficiency.
- Monitor complex gaming activities with precision, ensuring adherence to security protocols while maintaining exceptional service standards.
Food and Beverage Attendant
The Star Entertainment Group
08.2023 - 07.2024
- Delivered exceptional service, enhancing guest satisfaction.
- Managed diverse beverage orders, ensuring timely and accurate fulfillment.
- Collaborated with kitchen staff to optimise food service efficiency.
- Resolved guest concerns promptly, turning potentially negative experiences into positive ones.
- Adapted service style to meet diverse customer needs.
- Supported management in implementing new service procedures.
- Mentored new team members in service excellence, fostering a culture of continuous improvement.
- Actively supported management initiatives to enhance service quality and efficiency.
Skills
- Exceptional communication
- Effective multitasking
- Detail-oriented
- Conflict resolution
- Team collaboration
- Time management
Certification
- RCG ( Responsible Conduct of Gambling )
- RSA ( Responsible Service of Alcohol )
Languages
English
Hindi
Punjabi
Timeline
Premium Services Executive Host
The Star Entertainment Group
09.2025 - Current
Gaming Attendant
The Star Entertainment Group
07.2024 - 09.2025
Food and Beverage Attendant
The Star Entertainment Group
08.2023 - 07.2024
Badges
- TAKES ACTION
- OWN IT
- BUILDS MEMORABLE CONNECTIONS
- TAKES GOOD CARE
- LEADS WITH INTEGRITY
- SPEAK UP