Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Badges
Generic
Rohit Kumar

Rohit Kumar

Parramatta,NSW

Summary

Developed strong guest interaction skills in high-energy VIP/Premium premises, excelling in creating positive and memorable guest experiences. Known for effective communication and problem-solving abilities, ensuring guest satisfaction. Seeking to leverage these transferable skills in new and challenging field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Premium Services Executive Host

The Star Entertainment Group
09.2025 - Current
  • Monitor guest and guest access and dress code in the VIP/Premium areas
  • Greet and assist guests in the VIP/Premium areas
  • Assist guests and Gaming Services Hosts with queries regarding VIP/Premium membership
  • Escort guests to private gaming salons and assist with their needs during gaming activity
  • Conduct gaming promotions and assist with guest gift days and perform scrutineer responsibilities for gaming promotions
  • Cultivated strong relationships with high-value guests to enhance customer loyalty and satisfaction.

Gaming Attendant

The Star Entertainment Group
07.2024 - 09.2025
  • Welcome guests, ensuring high satisfaction and seamless gaming experiences.
  • Address patron needs, fostering engagement and lively atmosphere.
  • Monitor gaming activities, resolving issues swiftly for smooth operations.
  • Ensure compliance with regulatory standards and house policies.
  • Collaborate with teams to enhance guest services and operational efficiency.
  • Monitor complex gaming activities with precision, ensuring adherence to security protocols while maintaining exceptional service standards.

Food and Beverage Attendant

The Star Entertainment Group
08.2023 - 07.2024
  • Delivered exceptional service, enhancing guest satisfaction.
  • Managed diverse beverage orders, ensuring timely and accurate fulfillment.
  • Collaborated with kitchen staff to optimise food service efficiency.
  • Resolved guest concerns promptly, turning potentially negative experiences into positive ones.
  • Adapted service style to meet diverse customer needs.
  • Supported management in implementing new service procedures.
  • Mentored new team members in service excellence, fostering a culture of continuous improvement.
  • Actively supported management initiatives to enhance service quality and efficiency.

Skills

  • Exceptional communication
  • Effective multitasking
  • Detail-oriented
  • Conflict resolution
  • Team collaboration
  • Time management

Certification

  • RCG ( Responsible Conduct of Gambling )
  • RSA ( Responsible Service of Alcohol )

Languages

English
Hindi
Punjabi

Timeline

Premium Services Executive Host

The Star Entertainment Group
09.2025 - Current

Gaming Attendant

The Star Entertainment Group
07.2024 - 09.2025

Food and Beverage Attendant

The Star Entertainment Group
08.2023 - 07.2024

Badges


  • TAKES ACTION
  • OWN IT
  • BUILDS MEMORABLE CONNECTIONS
  • TAKES GOOD CARE
  • LEADS WITH INTEGRITY
  • SPEAK UP

Similar Profiles

CREATE PROFILE
Rohit Kumar