Rohit Maharjan
Bonner,ACT
Summary
Personable and solution-driven, committed to providing exceptional customer service and fostering positive client relationships. Adept in conflict resolution and equipped with strong communication skills, ensuring customer satisfaction and loyalty. Dedicated to driving impactful improvements in customer service operations and team performance.
Overview
3
3
years of professional experience
Work History
Customer Service
Woolworths Group
Neutral Bay, New South Wales
03.2022 - 02.2023
- Resolve customer complaint, guide them and provide them relevant information
- Setting up promotional displays and ensuring the correct displays
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Helped customers complete purchases, locate items, and join reward programs.
Front of House Employee
Hungry Jack's
Greenacre, New South Wales
03.2023 - 04.2024
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Team Member
EG Australia
Kogarah, New South Wales
01.2022 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
HIGH SCHOOL -
IDEAL MODEL COLLEGE
Jhamiskhel, Nepal01.2019
Bachelors Of Community Services - Community Services
STOTTS COLLEGE
Surry Hills, NSW04.2025
Skills
- Time Management
- Verbal Communication
- Problem-solving
- Sensitive to others' needs
- Cash handling
- Team collaboration
- Product restocking
- POS system operations
- Inventory management
Timeline
Front of House Employee
Hungry Jack's
03.2023 - 04.2024
Customer Service
Woolworths Group
03.2022 - 02.2023
Team Member
EG Australia
01.2022 - 02.2025
HIGH SCHOOL -
IDEAL MODEL COLLEGE
Bachelors Of Community Services - Community Services
STOTTS COLLEGE
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