Extensive knowledge and experience in Financial Services Industry, with proven capability in handling a high-volume workload in a varying and complex environment.
Overview
14
14
years of professional experience
Work History
Operations Analyst
Phillip Securities (AUS) Ltd
04.2025 - Current
Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Optimized operational efficiency by analyzing and streamlining processes.
Improved team productivity by implementing effective workflow strategies and time management techniques.
Created custom reports and visualizations to support decision-making processes.
Compliance Officer
Phillip Securities (AUS) Ltd
09.2024 - 03.2025
Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Head of Operations
State One Stockbroking Pty Limited
12.2017 - 08.2024
Collaborated with executive leadership on strategic planning initiatives to drive business growth.
Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
Streamlined operational processes by identifying inefficiencies and implementing best practices.
Improved overall productivity with the introduction of innovative process improvement initiatives.
Ensured compliance with industry regulations and company policies, mitigating potential risks.
Spearheaded continuous improvement projects, resulting in enhanced business performance.
Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Developed comprehensive training programs for staff, enhancing team performance and skill sets.
Strengthened compliance with industry regulations by updating policies and conducting regular staff training sessions.
Senior Operations Officer
State One Stockbroking Pty Limited
04.2013 - 12.2016
Developed and executed comprehensive plans for business growth, leading to increased revenue and market share.
Operations Executive
Morrison Securities Pty Limited
01.2012 - 02.2013
Collaborated on operational support tasks to achieve common goal.
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.