ROHIT RAJNOOR
Brisbane,QLD
Summary
Seasoned Risk Management Professional with extensive expertise in operational risk identification, evaluation, and mitigation. Proficient in data analysis and quantitative methods, driving strategic decision-making across various industries. Recognized for reliability, critical thinking, and strong communication skills, fostering team collaboration and adaptability to evolving business needs.
Overview
15
15
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Risk Support Analyst- Compliance Risk & Governance
Auto & General
North Lakes, Queensland
09.2024 - Current
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Developed and mapped existing controls to regulatory (GICOP) obligations, enhancing compliance and risk management.
- Actively promoting risk maturity uplift across the organisation.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Actively conducting root cause analysis to identify underlying issues and improve operational resilience.
Recoveries & Settlements Consultant
Suncorp
02.2023 - 05.2024
- Enhanced claims service by investigating and negotiating assigned case resolutions.
- Managed recovery portfolio, optimizing outcomes through effective case evaluations.
- Developed liability arguments for motor vehicle accidents, negotiating with insurers and third parties.
- Applied relevant legislation and guidelines to ensure compliance in claims processing.
- Transitioned from motor claim lodgement consultant to recovery and settlement team.
Manager
SLR Trans Pty Ltd
01.2021 - 01.2023
- Streamlined daily dispatch operations for multiple brands, enhancing efficiency.
- Managed subcontractors and in-house drivers to optimize transportation processes.
- Assisted drivers with scheduling to ensure timely shift operations and deliveries.
- Enhanced resource utilization by improving operational planning and reducing waste.
- Provided performance feedback and identified training needs to boost employee effectiveness.
- Applied performance data to evaluate and forecast operational requirements effectively.
Event Consultant
Soul Project
09.2019 - 01.2020
- Established event budgets and timelines through client interviews and detailed planning.
- Promoted events by collaborating with marketing and PR teams effectively.
- Negotiated with vendors to secure cost-effective services and products for events.
Partner Operations
Woodfire Hospitality
03.2016 - 03.2019
- Streamlined business operations from concept development to successful execution.
- Coordinated daily management activities across all departments for operational efficiency.
- Enhanced customer service through effective front and back-end management practices.
- Managed staff and executed general administrative duties to support business functions.
Manager Sales & Marketing
CAT Leisures Pvt.Ltd
06.2015 - 12.2015
- Increased brand visibility through strategic online and offline marketing campaigns.
- Represented CAT Leisures at key travel and business networking events.
- Cultivated strong relationships with key suppliers to enhance business operations.
- Implemented sales growth initiatives that expanded revenue opportunities and profitability.
Operations & Business Development Manager
Xccetra Entertainment Pvt.Ltd
09.2013 - 06.2015
Operations & Business Development Manager
Travel Services Inc
12.2011 - 09.2013
Operations & Supply Chain Manager
Ujjwala Foods & Beverages Pvt. Ltd
10.2010 - 11.2011
Education
Master of Business Information Systems -
Torrens University
Brisbane 02.2020 - 06.2022
BBA -
Alagappa University
India 06.2010 - 06.2012
FAA CPL ME IR - Certified Commercial Pilot
Delta Connection Academy
Florida 07.2007 - 08.2008
Skills
- Clear communication skills
- Persuasive speaking skills
- Analytical Skills
- Ability to meet and exceed targets
- Issue and resolution tracking
- Cross-functional coordination
- Risk Management
- Incident management
- Customer service
- Customer relationship management
Timeline
Risk Support Analyst- Compliance Risk & Governance
Auto & General
09.2024 - Current
Recoveries & Settlements Consultant
Suncorp
02.2023 - 05.2024
Manager
SLR Trans Pty Ltd
01.2021 - 01.2023
Master of Business Information Systems -
Torrens University
02.2020 - 06.2022
Event Consultant
Soul Project
09.2019 - 01.2020
Partner Operations
Woodfire Hospitality
03.2016 - 03.2019
Manager Sales & Marketing
CAT Leisures Pvt.Ltd
06.2015 - 12.2015
Operations & Business Development Manager
Xccetra Entertainment Pvt.Ltd
09.2013 - 06.2015
Operations & Business Development Manager
Travel Services Inc
12.2011 - 09.2013
Operations & Supply Chain Manager
Ujjwala Foods & Beverages Pvt. Ltd
10.2010 - 11.2011
BBA -
Alagappa University
06.2010 - 06.2012
FAA CPL ME IR - Certified Commercial Pilot
Delta Connection Academy
07.2007 - 08.2008