Rohit Raju

Client Name: ANZ Bank

Accomplished banking technology professional with extensive experience delivering customer-centric solutions in the Australian financial services sector. Key contributor to designing and implementing a technical customer onboarding platform for savings and credit card products, ensuring seamless integration with KYC, AML, credit assessment, and core banking systems. This resulted in a secure, frictionless onboarding experience across digital channels.

Experienced in using Unica, a leading Martech automation platform, to develop targeted customer communication campaigns through data-driven segmentation and real-time message delivery, enhancing customer engagement while maintaining regulatory compliance.

Played a vital role in the Suncorp to ANZ customer migration program, supporting data analysis, system integration, UAT support and use-case build, and risk mitigation to ensure a smooth transition for millions of customers.

Combining strong technical expertise with domain knowledge and stakeholder management, I excel in problem-solving and collaborating with cross-functional teams to drive digital transformation, operational efficiency, and improved customer experience in regulated banking environments.

Key Projects:

• Customer migration from SUNCORP to ANZ Bank
• Customer migration from ANZ Classic to ANZ plus
• Customer communications and nudges using Unica (realtime and batch) Platform
• Customer on-boarding platform change management

Additional Responsibility:

• Experienced as a Delivery Relationship Owner, managing end-to-end client relationships and ensuring seamless service delivery. Skilled in coordinating cross-functional teams, aligning delivery with client expectations, handling escalations, and driving performance through regular reviews. Focused on building trust, ensuring SLA compliance, and fostering long-term, value-driven client partnerships.

Client Name: RAK Bank

Dynamic and results-driven banking technology professional with extensive experience in managing and delivering high-impact projects within the financial services sector. At RAKBANK, played a pivotal role in the successful launch of a new credit card brand, overseeing the end-to-end project lifecycle—from requirements gathering and system integration to testing, compliance alignment, and go-to-market readiness. Demonstrated strong coordination across cross-functional teams including product, IT, operations, and marketing to ensure timely delivery and customer satisfaction. Additionally, led the integration of the eDirham payment platform with the RAKBANK mobile app, enabling secure, seamless government service payments through a user-friendly digital interface. This initiative significantly enhanced the bank’s digital ecosystem and broadened its service portfolio. Proven expertise in stakeholder engagement, regulatory compliance, and agile delivery models. Known for driving innovation, improving customer experience, and contributing to the bank’s digital transformation journey through a combination of technical acumen and business insight.

Key Projects:

• E-Dirham - Online payment platform integration
• Co-Branded Cards
• Credit card change management

Seasoned professional with extensive experience in delivering Reference Data Management Platform-as-a-Service (PaaS) solutions across diverse banking systems. Proven expertise in designing, implementing, and managing centralized data platforms that support enterprise-wide data consistency, governance, and integration. Skilled in aligning data strategies with regulatory and operational requirements across Core Banking, Payments, AML, and Branch Banking systems. Adept at driving data standardization, improving data quality, and enabling seamless access to reference data for critical banking functions. Strong collaborator with cross-functional teams to deliver scalable, secure, and efficient data services that power decision-making and support digital transformation across the bank.

Key Projects:

• Global Reference Data and Platform Integration

Experienced banking and financial services professional with a strong track record of delivering results across Core Banking, Branch Banking, Payments & Settlements, Anti-Money Laundering (AML), and Reference Data Management. Over the course of my career, I have played key roles in the design, implementation, and optimization of end-to-end solutions supporting retail and corporate banking functions. I have led initiatives in Core Banking transformation, driving operational efficiency and enhancing customer experience at the branch level.

My work in Payments and Settlements includes facilitating real-time and batch transaction processing, integration with national and international payment systems, and compliance with evolving regulatory requirements. I have been instrumental in implementing goAML initiatives to strengthen financial crime compliance, aligning system processes with FIU guidelines and global AML standards.

In Reference Data Management, I have overseen the standardization and maintenance of critical financial data, ensuring accuracy, consistency, and usability across business units. My cross-functional experience has enabled seamless collaboration between IT, compliance, and operations teams, driving automation and digital transformation.

Committed to innovation, governance, and risk mitigation, I bring a holistic understanding of banking operations and regulatory landscapes to deliver secure, scalable, and customer-centric financial solutions.

Key Projects:

• GoAML - Anti-Money Laundry reporting
• Brunei Cheque Clearance Program
• Country Change Management projects for 16 countries (Africa and Middle East)