Results-driven ICT Business Analyst with a strong background in IT environments, specializing in bridging business requirements with technical solutions. Experienced in requirements elicitation, systems analysis, and solution evaluation to support software development and digital transformation projects. Skilled in collaborating with cross-functional teams, using tools like SQL, JIRA, and Excel to analyze data, streamline processes, and deliver scalable, high-impact IT solutions.
Microsoft Office Suite (Excel, Word, PowerPoint)
Microsoft Excel (advanced formulas, pivot tables, charts)
SQL (data querying and analysis)
HTML and CSS (basic front-end understanding)
Data Mining
Requirements Gathering and Documentation
Systems Analysis
Solution Evaluation
Business Process Improvement
Cost-Benefit Analysis
Forecasting and Planning
Data Interpretation and Insight Generation
Report Writing and Business Documentation
Business Metrics and KPI Tracking
Time Management
Stakeholder Communication
Cross-functional Collaboration