Rohit Thakur
Perth,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Teleperformance India
07.2005 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Commerce - Accounting And Business Management
Delhi University
Delhi, India07.2005
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Adherence to high customer service standards
- Team Building and Leadership
- Exceptional telephone etiquette
- Quality Assurance
- Handling Escalations
- Issue Resolution
- Call Center Management
- Call Center Operations
- Expertise in sales
- Call Monitoring
- Team Leadership
- Problem Resolution
- Professional and Courteous
- Teamwork and Collaboration
Accomplishments
· Received Award of Excellence as a Supervisor from Vice President Washington Mutual Bank for best yearly performance in April 2007.
· 7 times awarded Certificate of Excellence for achieving Best Performance on Net Sales Rate while serving as an Agent for Washington Mutual Bank.
· Won Service Excellence Award in 2018 for proving out to be the best team in entire Uber North America Customer Service network.
Certification
* Six Sigma Yellow Belt Certificate
* Great Manager Certification
Timeline
Customer Service Manager
Teleperformance India
07.2005 - 01.2023
Bachelor of Commerce - Accounting And Business Management
Delhi University
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