Rohith Gokaraju
Constitution Hill,Australia
Summary
Detail-oriented and results-driven professional with a strong background in financial operations, customer service, and account management. Experienced in accounts receivable, payment processing, reconciliation, and customer support. Adept at resolving disputes, optimizing payment processes, and ensuring timely collections. Proficient in Microsoft Excel and financial reporting tools, with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development & Fleet Sales Manager
Phil Gilbert Toyota
01.2025 - Current
- Managed key accounts, ensuring timely payments and financial reconciliation
- Developed and maintained strong relationships with corporate clients, resolving financial queries efficiently
- Analyzed market trends and provided financial insights to optimize revenue streams
- Collaborated with internal teams to ensure compliance with financial policies and procedures
Property Manager
Best Value Real Estate
01.2024 - 01.2025
- Managed tenant relationships, ensuring timely rent collection and financial record-keeping
- Handled lease agreements, renewals, and terminations while resolving financial disputes
- Monitored financial performance and optimized property revenue
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Sales Representative
Mercedes-Benz
07.2022 - 12.2023
- Assisted customers in financial transactions related to vehicle purchases, including payment processing and financing options
- Maintained detailed financial records and followed up on outstanding customer payments
- Provided a high level of customer service to ensure seamless financial transactions
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Predelivery Manager, Consignee, Meet and Greet Person
BMW North Shore
01.2022 - 06.2022
- Conducted fleet inspections, managed vehicle deliveries, and reported damages
- Collected customer payments and coordinated service drop-offs and pickups
- Maintained detailed financial and service records for fleet management
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
Ampol
07.2019 - 01.2022
- Managed daily financial operations, including cash handling and reconciliations
- Processed customer payments and investigated unallocated funds to ensure accurate records
- Assisted in monitoring overdue payments and proactively engaged with customers to resolve outstanding balances
- Ensured compliance with company policies and maintained high levels of customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Systems Administrator
Kesys Technologies
01.2017 - 06.2019
- Managed financial system configurations, ensuring accurate data entry for customer accounts
- Assisted with financial reporting and data security to support compliance requirements
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
Desktop Support Engineer
Macs Technologies
06.2016 - 06.2017
- Provided IT support, including troubleshooting financial and operational software systems
- Ensured the secure and efficient operation of network systems and databases
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Sales Representative
Dicksmith
11.2014 - 05.2016
- Provided excellent customer service and assisted with financial transactions
- Managed sales reporting and inventory tracking to optimize revenue
Education
Master of Information Technology -
University of Southern Queensland
Sydney, NSW06.2017
Bachelor of Information Technology -
Vishnu Institute of Technology (JNTUK)
11.2013
Skills
- Accounts Receivable & Payment Processing
- Customer Account Reconciliation
- Financial Reporting & Analysis
- Debt Collection & Dispute Resolution
- Strong Attention to Detail
- Effective Communication & Negotiation
- Microsoft Excel & Data Analysis
- Customer Relationship Management (CRM)
- Teamwork and collaboration
- Knowledge of operating systems
- Attention to detail
- Flexible and adaptable
Accomplishments
- Supervised team of 5-10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month” in 2023.
- Achieved positive revenue growth of 1-1.5 million every month by completing KPI Targets with accuracy and efficiency.
- Documented and resolved many customer issues and accounts payables which led to company success and revenue growth.
Certification
- Professional Year Program: Work Culture in Australia
- Advanced Microsoft Excel for Financial Management
Timeline
Business Development & Fleet Sales Manager
Phil Gilbert Toyota
01.2025 - Current
Property Manager
Best Value Real Estate
01.2024 - 01.2025
Sales Representative
Mercedes-Benz
07.2022 - 12.2023
Predelivery Manager, Consignee, Meet and Greet Person
BMW North Shore
01.2022 - 06.2022
Customer Service Representative
Ampol
07.2019 - 01.2022
Systems Administrator
Kesys Technologies
01.2017 - 06.2019
Desktop Support Engineer
Macs Technologies
06.2016 - 06.2017
Sales Representative
Dicksmith
11.2014 - 05.2016
Bachelor of Information Technology -
Vishnu Institute of Technology (JNTUK)
Master of Information Technology -
University of Southern Queensland
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