Rohitha Poreddy

Client : GMR (Dec 2021 - Dec 2022)

• Responsible for providing analytical support to client via a range of task related to SAP plant Maintenance module
• Responsible for gathering new business requirement, handling regular client interactions, discussing new requirements, consulting with developers and analyzing feasibility of task
• Creating Functional specification document for the developers
• Responsible for monitoring support tickets raised by the business users and providing immediate assistance to rectify issues of plant maintenance
• Management of technical objects and controlling functions in plant maintenance
• Hands on experience on SAP PM Production support and functional support
• Testing of development, enhancements, integration and UAT related training provided for end users
• Working on BBP and prepare MOM accordingly Prepare user manual and provide end user training
• Knowledge on master data and transaction data

Client : Philips (Dec 2022 - April 2023)

• Worked as team member and performed roles of Salesforce Admin.
• Designed, implemented custom objects, custom tabs, custom fields, Page Layouts, Compact layouts, Record Types, Workflow rules, Validation Rules, Approval Process by enhancing the Salesforce applications.
• Worked on creating users and assigning roles, profiles for different users in organization and created Object and Field level security to hide critical information on profile users.
• Created lookup and master-detail relationships on objects and created junction objects and various advanced fields like Picklist, Custom formula, Field Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation. Created Workflow rules, defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created custom report types, reports and dashboards for analyzing information provided by user and responsible for managing roles, profiles, public groups, queues, permission sets, sharing settings.
• Managed the folder administration of Reports and dashboards.
• Maintained Case assignment and case escalation rules.
• Worked on Salesforce service console.
• Worked on Data Migration tools like Data Loader, import Wizard.
• Knowledge on web-to-case and email-to-case Functionality.
• Knowledge on case automation and case entitlement process.
• Worked on automation using Flow builder, Process Builder and Workflow rules

Environment : Salesforce Platform, Custom objects, Custom fields, Reports, Dashboards.