Rohith Reddy Nandikonda
Melbourne,VIC
Summary
Enthusiastic and motivated individual with strong interpersonal, teamwork, and communication skills. Proven experience in managing customer interactions and resolving issues effectively, Skilled at building trust through empathy and clear communication. Eager to contribute, learn, and grow within a dynamic professional environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ampol
05.2022 - Current
- Implemented and developed customer service training processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Call Center Representative
Genpact Services
07.2018 - 05.2019
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
Master of Science - Information And Communication Technology
Latrobe
12.2021
E LEARNING COURSE HUB, WIRELESS NETWORK DESIGN
La Trobe University
Melbourne, VIC04-2021
Bachelor of Science - Electrical, Electronics And Communications Enginee
SREC
04-2015
Skills
- Business Development
- Stock management
- Training development aptitude
- Product Recommendations
- Critical thinking
- HTML5, ISTQB- Foundation level ( In Progress )
- Quality assurance controls
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Limited Working
PERSONAL ATTRIBUTES
Excellent interpersonal and communication skills, as
demonstrated through 3 years of experience in
customer service
Strong time management and organizational skills
developed through 3 years of successfully combining
work and university studies
Maintaining calm mind and having a strong mental
ability to not panic in tense situations and progress the
work
Initiative taking and Critical thinking, as demonstrated
through 4 years of my Bachelors performing multiple
tasks and engaging in various events
Interests
I like playing cricket, volleyball and represented our
college in Inter college tournament in my Bachelors
I am also very interested in organizing and volunteering
work, demonstrated by participating as a volunteer and
also as an IEEE organizer for more than two years in my
Bachelors
Timeline
Customer Service Representative
Ampol
05.2022 - Current
Call Center Representative
Genpact Services
07.2018 - 05.2019
Master of Science - Information And Communication Technology
Latrobe
E LEARNING COURSE HUB, WIRELESS NETWORK DESIGN
La Trobe University
Bachelor of Science - Electrical, Electronics And Communications Enginee
SREC
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