RohitKumar Parepally
Melbourne/sunshine ,Australia
Summary
Dynamic professional with extensive expertise in technical support and customer service at Transport For NSW. Demonstrated proficiency in troubleshooting and executing software updates, complemented by robust staff management capabilities. Acknowledged for elevating customer satisfaction and optimizing operational efficiency through strategic problem-solving and meticulous planning.
Overview
13
13
years of professional experience
Work History
Technical Support Representative
Transport For NSW
Sydney, NSW
08.2024 - Current
- Performed routine maintenance and software updates on support tools and customer systems.
- Troubleshot customer inquiries related to software and hardware issues.
- Monitored customer feedback to ensure high levels of satisfaction.
- Provided technical assistance to customers through phone, email and chat support.
- Maintained up-to-date case documentation for future reference.
- Conducted workflow analysis, space design or cost comparison analysis.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Cafe Supervisor
River Cafe
Parramatta, NSW
08.2023 - 07.2024
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when shorthanded.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Optimized profits by controlling food, beverage and labor costs.
Cafe Barista
La Bomba
Potts Point, NSW
03.2022 - 04.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Restaurant Manager
Jewel On The Bay
Rosebay, NSW
02.2016 - 12.2019
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Logistics Team Member
danmurphys
Starthfield
12.2015 - 11.2017
- Directed team activities by establishing task priorities and providing guidance.
- Loaded and unloaded cargo from trucks using forklift equipment safely and efficiently.
- Developed training materials and conducted sessions for new logistics staff members.
- Tracked shipments utilizing various tracking systems such as EDI.
- Maintained communication with suppliers regarding order status and delivery schedules.
- Monitored regular maintenance and protection of project infrastructures and equipment.
Retail Supervisor
coles
Manly, Nsw
02.2012 - 06.2015
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Directed and supervised staff performance.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Managed inventory levels, reducing stock shortages and overages.
- Analyzed market trends to recommend product assortments that meet consumer demands.
- Contributed to merchandising ideas at team meetings to increase sales.
Education
Bachelors - Business Administration And Management
Ivy Business College
07.2014
Cert 3 &4 - Chef
Australian College Of Vocational Studies
06.2013
Skills
- Staff management
- Hiring and training
- Event preparation
- Recipes and menu planning
- High-volume dining
- Food plating and presentation
- Budgeting
- Technical troubleshooting
- Software updates
- Customer support
- Problem solving
- Time management
Hobbies and Interests
- Passionate about learning things which makes my career grow also the business
- High attention to the detail
- Always like challenges in the role or workplace for a positive energy also knowledge gaining
- Skills and development
Languages
- English
- Telugu
- Hindi
- Tamil
Timeline
Technical Support Representative
Transport For NSW
08.2024 - Current
Cafe Supervisor
River Cafe
08.2023 - 07.2024
Cafe Barista
La Bomba
03.2022 - 04.2023
Restaurant Manager
Jewel On The Bay
02.2016 - 12.2019
Logistics Team Member
danmurphys
12.2015 - 11.2017
Retail Supervisor
coles
02.2012 - 06.2015
Bachelors - Business Administration And Management
Ivy Business College
Cert 3 &4 - Chef
Australian College Of Vocational Studies
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