Rohit Sai Thati

· Verified data integrity and accuracy.

· Worked directly with Project manager to achieve result.

· Capable of troubleshooting file, printer, scanner and sever settings.

· Salient knowledge of switches, routers and networking.

• Provided primary customer support to internal and external customers.

● Pursued learning opportunities to advance knowledge and take on leadership position
● Provide quality assurance and feedback to relevant authorities.
Maintained productive, efficient approach to all tasks.

• Administrate user accounts via Active Directory (AD) and Microsoft Identity Management
• Provide support to end users with such organizational application as; Trak Care, Cerner, Citrix, Radiology applications (AGFA RIS & IMPAX), ProVation MD
• Managing network infrastructure LAN/WAN, Wi-Fi network, servers and security devices and recommending replacements and up gradation of network and security device
• Creating, maintaining, resolving tickets through JIRA Systems Management

• Collaborated with EMR(electronic medical records) teams to ensure timely project delivery and user satisfaction.
• Configuring AIO'S (all in one) booting through network
• imaging pc's,laptops,notebooks.
• Building & Deploying WOW (working on wheels) &configuring pathology printers, all other printers
• Optimized system performance by conducting regular audits and resolving identified issues.
• Providing overall IT support to the users using Cerner application.
• installing switch,patching network ,trouble shooting network issues.
• Accessing cherwell ticketing system to raise the ticket.
• providing IT services to Northern Health Epping,Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre.

• Associated with Digital health at Western health hospital
• Providing ICT helpdesk support
• Utilizing Active Directory to support Cerner application users & cherwell ticketing system.
• Building and deploying computer on wheels (COWs), pathology printers, and other IT equipment.
• Assess Network Needs
• Testing and Validation of IT equipment.

• Teamed up with Alfred Health IT Help desk & IT Hardware Deployment Team to provide excellent services.
• Building computer on wheels,desktops,laptops printers & all other IT equipment
• ICT Desktop service.
• Using Heat for ticketing,Network patching.
• Identify the type of switch (managed or unmanaged) based on control Requirements. LAN\WAN.
• Providing support to users for accessing all applications within the Alfred portal.
• Monitoring user access within the Alfred organization.