Rohlomiella Maposua
Summary
Knowledgeable and dedicated to learning new experiences, I have worked since age of 16 and have gained several experiences. Until now I have extensive knowledge in retails and customer services, I can highly guaranteed that I have the knowledge and skills in performing any tasks given to me. Good communication skills in both oral and written helps develop further understanding while providing service. Solid team player with outgoing, positive demeanour and proven skills in establishing mutual understanding with customers.
Overview
5
5
years of professional experience
Work History
Fragrance Specialist
PUIG
11.2023 - Current
- Maximized revenue through cross-selling of complementary products such as body lotions or shower gels alongside fragrances purchases.
- Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization.
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
- Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
- Increased customer satisfaction by offering consultative services, helping shoppers find their signature scent or the perfect gift for a loved one.
- Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Provided exceptional customer service by addressing inquiries promptly and resolving any issues professionally.
- Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Room Attendant
Veriu
03.2023 - 12.2023
- Responded to guest requests for assistance, toiletries, and personal care items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Flexibility towards working environments within their working time frame, Public Area (PA) etc.
- In a shift of 5 hours, can complete around 8 rooms (CO).
- First time experience and had 3 days training.
- Maintaining clean environment not only for customers but for employees.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
Assistant Manager
New World Supermarket
01.2022 - 02.2023
- Worked in bakery department as an assistant baker.
- Recording daily productions, consuming, stocktake.
- Production time estimated to filling store within 2 hours.
- Helped with Produce department, refilling shop, stocktake. etc
- Deli Service (Cooking hot food, Salads, Labelling, Consuming)
- Merchandising ( FIFO or First In First Out)
- Providing full report daily.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Selecting or Suggesting options suitable for customer's needs.
- Assist customers with purchase decisions.
- Assist customers in the in-store check-out process (bagging, requesting price check, coupons, payment, change)
Baker
George Weston Foods
03.2020 - 01.2022
- Packing.
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Operating machines.
- Checking Julian date.
- Consuming and recording all used ingredients.
- Maintaining a clean environment within workplace.
- Gluten Free, high risk environment ( health and safety)
- Making sure there is no risk or any contaminations. (cross contaminations).
- Underwent Leadership & Org Course for 1 year under the employer.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Managed daily operations of the bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
Retail Assistant
Farmers
07.2019 - 07.2020
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Consults with customers to understand their needs and preferences related to merchandise.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Machine Operator
Scalzo
09.2019 - 03.2020
- Able to complete target within its time frame.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Pick and pack.
- Kept detailed production records and identified hold-ups.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
High School Diploma -
TAFE
Sydney, Australia11.2023
Bachelor of Science - Health Sciences
MIT
Auckland07.2022
Skills
- Front Desk Communications
- Housekeeping
- Excellent verbal and written communication skills
- Problem-Solving
- Customer Service
- Computer Skills
- Flexibility
- Ability to teach and Mentor
- Team Building
- Task Delegation
- Attention to Details
- Prioritisation
- Time management
- Client Relationship Building
- Brand Promotion
- Upselling strategies
- Product presentation
- Experience management
- Interpersonal and written communication
- Cross-selling techniques
- Negotiation Techniques
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Fragrance Specialist
PUIG
11.2023 - Current
Room Attendant
Veriu
03.2023 - 12.2023
Assistant Manager
New World Supermarket
01.2022 - 02.2023
Baker
George Weston Foods
03.2020 - 01.2022
Machine Operator
Scalzo
09.2019 - 03.2020
Retail Assistant
Farmers
07.2019 - 07.2020
High School Diploma -
TAFE
Bachelor of Science - Health Sciences
MIT
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