ROINI TALANAI
Moorebank,NSW
Summary
Extremely dependable and enthusiastic individual. Offering hands-on experience in daily office operations, high level of customer focus and people skills and exceptional interpersonal abilities to contribute in the success of organisation
Overview
15
15
years of professional experience
Work History
Legal Secretary
Paramount Compensation Lawyers
Liverpool, NSW
01.2014 - 08.2017
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and lawyers, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
- Diligently edited legal correspondence for grammar and spelling.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Prepared and processed invoices for attorney billing.
- Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
Legal Secretary
PK Simpson & Co
Sydney, NSW
01.2012 - 01.2014
- Prepare and process legal documents and papers
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
- Receive and place telephone calls
- Schedule and make appointments
- Make photocopies of correspondence, documents etc
- Filling
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Assisted with preparation of trial materials and documents.
- Produced and filed various legal documents and electronically preserved updated case record system.
Administrative Assistant
PK Simpson Compensation Lawyers
Sydney, NSW
05.2009 - 01.2011
- Entered data into system and updated customer contacts with information to keep records current.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Performed legal and general research, drafting memoranda, and correspondence.
- Drafted, received and tracked due diligence checklists.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
Receptionist
PK Simpson Compensation Lawyers
Sydney, NSW
01.2008 - 05.2009
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Answer & direct incoming telephone calls; operate PBX and multi-line telephone system
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Receptionist
P&I Pharmaceuticals
Milperra, NSW
01.2005 - 01.2007
- Greeted, assisted and directed guests, workers, visitors
- Answered all incoming calls and handled caller’s inquiries
- Received, directed and passed on telephone fax messages
- Directed the employees, guests and general public to the right staff member
- Maintained a sufficient record of office supplies
- Provided word-processing and clerical support
- Delivered the mail
- Maintained the common filing system
- Provided administrative services to the office manager
Receptionist
Cleartech
Alexandria, NSW
01.2003 - 01.2005
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Telemarketer
Toners-R-Us
01.2003 - 01.2005
- Cold call, direct email, and perform other lead generation activities
- Persuade potential customers to purchase a product or service
- Obtain or verify customer information, including address and phone number
- Enter information into computers
- Explain products or services in detail
- Answer questions from customers
- Follow up on prospective leads
- Schedule appointments for sales representatives to meet with potential clients
- Follow up on orders to ensure product made it on time
Skills
- Organization skills
- Time Managements
- Data Entry
- Office Administration
- Multi-line telephone operation
- Problem-Solving
References
- Josephine Theuma, Paramount Compensation Lawyers, Office Manager, 0438 250 668
- Julie Nance, PK Simpson & Co, HR Manager, 02 9299 1424
Timeline
Legal Secretary
Paramount Compensation Lawyers
01.2014 - 08.2017
Legal Secretary
PK Simpson & Co
01.2012 - 01.2014
Administrative Assistant
PK Simpson Compensation Lawyers
05.2009 - 01.2011
Receptionist
PK Simpson Compensation Lawyers
01.2008 - 05.2009
Receptionist
P&I Pharmaceuticals
01.2005 - 01.2007
Receptionist
Cleartech
01.2003 - 01.2005
Telemarketer
Toners-R-Us
01.2003 - 01.2005