Roj Maharjan
Boondall,Queensland
Summary
A dedicated and self-motivated IT professional with a Bachelor of Information Technology and hands-on experience in providing technical support across various platforms. Skilled in troubleshooting, resolving hardware, software, and network issues, and delivering viable solutions with a customer-centric approach. Possesses strong computer literacy, a proactive mindset, and the ability to rapidly learn and apply new technologies. Well-versed in relevant IT standards and regulations, including managing support tickets and ensuring effective communication between technical teams and end-users. Committed to continuous learning and staying current with the latest technology trends to contribute to a collaborative work environment while further developing technical expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Operations Supervisor
Woolworths Group
07.2022 - Current
- Taking orders from more than 100 customers a day and making sure the highest quality of customer service is received
- Respond to customer inquiries regarding order status, shipping, and delivery times, through phone and ticketing systems
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team
- Handle customer complaints and issues with professionalism and empathy.
Network Services Intern
Centra Networks
01.2021 - 05.2021
- Acting as first point of contact for variety of issues, problem identification/analysis and diagnose issue by emails, phone calls.
- Provided support on Office 365 (Microsoft Teams, Microsoft exchange, SharePoint, Skype for business, Outlook, OneDrive), ticketing System, Email, and Phone.
- Installation, Moves, and upgrade of software and hardware, application deployment, and maintenance of different technical devices.
- Prioritized and escalated tickets to higher-level support teams when necessary.
- Creating technical documents, educating and providing guidance to clients whenever there is changes in the system software and operational process.
- Maintained documentation of common technical issues, resolutions, and troubleshooting procedures.
Education
Diploma of Leadership And Management -
MidCity College
Canberra, ACT07-2022
Certificate IV in Business -
Navitas Professional
Brisbane, QLD01-2021
Bachelor of Information Technology - IT Network Security
Central Queensland University
Brisbane, QLD12-2019
Skills
- Highly knowledgeable and skilled in IT service delivery
- Compliant with pertinent standards and practices
- Proactive and self-motivated Fast Learner
- Well-developed communication and interpersonal skills
- High attention to detail
- Efficient organization and time-management skills
- Exceptional quality customer service delivery
- Proficient with Microsoft Office suite
- ITIL knowledge
- Call Handling
Career Overview
Position: Network Services Intern (Jan 2021 - May 2021)
Company: Centra Networks
Position: Customer/Facilities Support (Jun 2021 - Jun 2022)
Company: Department of Human Services
Position: Online Operations Supervisor (July 2022 – present)
Company: Woolworths
Technical Expertise
● M365 Administration
● Intune
● Active Directory
● Cisco packet tracer
● Hardware maintenance
● Network Detective
● ConnectWise/ Freshdesk Ticketing System
● Continuum- Remote Monitoring and Management
● IT Glue
Accomplishments
● Deployed Envoy application and facilitated setup with American vendors, securing a 15% discount on future products. Successfully presented the solution to the board, enhancing vendor relations and streamlining product procurement.
Languages
English
Native or Bilingual
Certification
MS 900 - Microsoft 365 Fundamentals Certification
Timeline
Online Operations Supervisor
Woolworths Group
07.2022 - Current
Network Services Intern
Centra Networks
01.2021 - 05.2021
MS 900 - Microsoft 365 Fundamentals Certification
Diploma of Leadership And Management -
MidCity College
Certificate IV in Business -
Navitas Professional
Bachelor of Information Technology - IT Network Security
Central Queensland University
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