Roja Dyapa
Sydney,NSW
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry. Results-driven System Analyst known for exceptional productivity and efficiency in task completion. Possess specialized skills in data analysis, process improvement, and technical documentation. Excel at problem-solving, critical thinking, and communication, ensuring successful project outcomes and stakeholder satisfaction.
Overview
2025
2025
years of professional experience
Work History
IT Project Analyst
johnsons controls
Sydney, Nsw
06.2021 - 07.2024
- Analyzed user requirements and implemented system changes to improve efficiency.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Provided support for end users in troubleshooting system issues.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Performed data analysis to identify trends and recommend solutions.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Mapped industry standard design patterns to existing code base to derive component architecture model of system.
Customer Service Representative
ampol
Sydney, Nsw
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Master of Science - Information Technology
Swinburne University
Melbourne, VIC07-2019
Skills
- Inventory Management
- Data Collection
- Process Mapping
- Timelines and milestones
- Project Proposal Creation
- Requirements Gathering
- Technical Analysis
- Project Documentation
- Business Process Analysis
- Data Warehousing
- Data extraction
- Information Security
- System Design
Timeline
IT Project Analyst
johnsons controls
06.2021 - 07.2024
Customer Service Representative
ampol
Master of Science - Information Technology
Swinburne University
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