Roja Shrestha
Mosman,NSW
Summary
Outgoing attendant elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kitchen Crew Member
Five Star Kebab
12.2022 - 06.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
- Excellent customer service and cash handling
Bar and Gaming Attendant
Cashino Royal
06.2021 - 04.2022
- Checked ID cards and verified bar guests were of legal age.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Recorded daily opening and closing reports to reconcile sales.
Barista
Highlight Coffee Beans
07.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Bachelor of Information Technology - Information Technology
Wentworth Institude
03.2026
Skills
- Safety Guidelines
- Guest Services
- Beverage Service
- Coordinate Schedules
- Customer Satisfaction
- Store Opening and Closing
- Daily Reports
- Wine Pairings
- Utensils and Equipment
- Beverage Preparation
Certification
rsa/rcg
barista certificate
Timeline
Kitchen Crew Member
Five Star Kebab
12.2022 - 06.2023
Barista
Highlight Coffee Beans
07.2021 - 01.2022
Bar and Gaming Attendant
Cashino Royal
06.2021 - 04.2022
Bachelor of Information Technology - Information Technology
Wentworth Institude
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