Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Rojan Basnet

Petrie,Australia

Summary

Determined and energetic customer service enthusiast looking for a role in a retail store where I can add value to the operation with my skills and proven experience in a fast-paced environment. Passionate about helping customers and creating a satisfying shopping experience. Track record of increasing the ratio of returning clients through friendly and warm customer service. Very punctual individual who has a neat and tidy appearance.

Overview

5
5
years of professional experience

Work History

Crew Member

McDonald’s
07.2025 - Current
  • Delivered excellent customer service in a fast-paced environment.
  • Took and prepared orders efficiently while maintaining quality standards.
  • Handled cash and card payments accurately.
  • Maintained cleanliness and organization of work areas.
  • Worked collaboratively as part of a team to meet daily operational targets.

Customer Service & Stock-fill Team

Yes Mart Ltd.
Kathmandu, Nepal
01.2021 - 07.2025
  • Be involved in stock control and management.
  • Assisting shoppers to find the goods and products they are looking for.
  • Being responsible for processing cash and card payments.
  • Stocking shelves with merchandise.
  • Answering queries from customers.
  • Reporting discrepancies and problems to the supervisor.
  • Keeping the store tidy and clean, this includes hovering and mopping.
  • Responsible dealing with customer complaints.
  • Working within established guidelines, particularly with brands.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of stock.
  • Keeping up to date with special promotions and putting up displays.
  • I know what it is like when crowded customers overwhelm the shop, I have been there. So, I have the experience to handle in tough and hectic situations.

Education

Bachelor of Social Work -

University of the Sunshine Coast
South-east, Queensland, Australia
08.2025

Skills

  • Customer service
  • Detail-oriented
  • Cashiering
  • Strong interpersonal skills
  • Organized
  • Excellent multi-tasker
  • Flexible schedule
  • Excellent communication skills
  • Strong lead development skills
  • Goal-oriented
  • Positive attitude
  • Dedicated team player
  • Focused
  • Driven

References

Available upon request

Training

  • Leadership and debating skill workshop by Rotaract Nepal.
  • 15 days customer service training at Yes Mart, Nepal.
  • Work Ethics Development training by CTEVT Nepal.
  • DoFoodSafely by Queensland Health - Completed 2025

Timeline

Crew Member

McDonald’s
07.2025 - Current

Customer Service & Stock-fill Team

Yes Mart Ltd.
01.2021 - 07.2025

Bachelor of Social Work -

University of the Sunshine Coast

Similar Profiles

CREATE PROFILE
Rojan Basnet