Roji Awale
Wentworthville,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Housekeeping Office Coordinator
Shangri la Hotel
176 Cumberland Street, The Rocks, 2000
12.2016 - Current
- Provided guidance and support to housekeeping staff members regarding their duties.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reported damage or theft of hotel property to management.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Communicated with maintenance team on damages to repair.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Explained goals and expectations required of trainees.
- Verified each completed room against standard plans to maintain consistency.
- Managed team of employees, daily progress reports and overall project planning.
Front Desk Guest Service Agent
Radisson Hotel Kathmandu
Kathmandu
06.2013 - 01.2016
- Guest check in and check out
- Assisting guests regarding hotel facilities in an informative and helpful way
- Maintaining accurate records of daily transactions, including cash handling - currency exchange and balancing a float
- Handling guest requests effectively and promptly
- Serving as a sales agent promoting and up-selling hotel services
- Following department policies, procedures and service standards
- Following all safety policies
- Good knowledge of opera System
Intern
Soaltee Crowne Plaza
Tahachal Marg, 44600 Kathmandu
06.2012 - 11.2012
Intern
Hotel Istana Malaysia
73 Jalan Raja Chulan, Bukit Bintang, 50200Kuala Lumpur
04.2012 - 10.2012
Trainee
Global Institute of Hotel Management
Baneshwor, Kathmandu
01.2008 - 04.2008
Education
Higher Diploma In Hotel Management
International School of Tourism And Hotel Mana
Gyaneshwor Marg, Neapl10-2012
Higher Secondary Education - Management
D.A.V. Sushil Kedia Vishwa Bharati
Jawalakhel, Lalitpur12-2009
School - School
Shree Shramik Shanti Higher Secondary School
Chyasal, Lalitpur07-2006
Skills
- Department coordination
- Quality assurance and control
- Operational efficiency analysis
- Quality assurance controls
- Inter-department collaboration
- Customer relationship management
Timeline
Housekeeping Office Coordinator
Shangri la Hotel
12.2016 - Current
Front Desk Guest Service Agent
Radisson Hotel Kathmandu
06.2013 - 01.2016
Intern
Soaltee Crowne Plaza
06.2012 - 11.2012
Intern
Hotel Istana Malaysia
04.2012 - 10.2012
Trainee
Global Institute of Hotel Management
01.2008 - 04.2008
Higher Diploma In Hotel Management
International School of Tourism And Hotel Mana
Higher Secondary Education - Management
D.A.V. Sushil Kedia Vishwa Bharati
School - School
Shree Shramik Shanti Higher Secondary School
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