Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roji Awale

Wentworthville,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Housekeeping Office Coordinator

Shangri la Hotel
176 Cumberland Street, The Rocks, 2000
12.2016 - Current
  • Provided guidance and support to housekeeping staff members regarding their duties.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reported damage or theft of hotel property to management.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Communicated with maintenance team on damages to repair.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
  • Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Explained goals and expectations required of trainees.
  • Verified each completed room against standard plans to maintain consistency.
  • Managed team of employees, daily progress reports and overall project planning.

Front Desk Guest Service Agent

Radisson Hotel Kathmandu
Kathmandu
06.2013 - 01.2016
  • Guest check in and check out
  • Assisting guests regarding hotel facilities in an informative and helpful way
  • Maintaining accurate records of daily transactions, including cash handling - currency exchange and balancing a float
  • Handling guest requests effectively and promptly
  • Serving as a sales agent promoting and up-selling hotel services
  • Following department policies, procedures and service standards
  • Following all safety policies
  • Good knowledge of opera System

Intern

Soaltee Crowne Plaza
Tahachal Marg, 44600 Kathmandu
06.2012 - 11.2012

Intern

Hotel Istana Malaysia
73 Jalan Raja Chulan, Bukit Bintang, 50200Kuala Lumpur
04.2012 - 10.2012

Trainee

Global Institute of Hotel Management
Baneshwor, Kathmandu
01.2008 - 04.2008

Education

Higher Diploma In Hotel Management

International School of Tourism And Hotel Mana
Gyaneshwor Marg, Neapl
10-2012

Higher Secondary Education - Management

D.A.V. Sushil Kedia Vishwa Bharati
Jawalakhel, Lalitpur
12-2009

School - School

Shree Shramik Shanti Higher Secondary School
Chyasal, Lalitpur
07-2006

Skills

  • Department coordination
  • Quality assurance and control
  • Operational efficiency analysis
  • Quality assurance controls
  • Inter-department collaboration
  • Customer relationship management

Timeline

Housekeeping Office Coordinator

Shangri la Hotel
12.2016 - Current

Front Desk Guest Service Agent

Radisson Hotel Kathmandu
06.2013 - 01.2016

Intern

Soaltee Crowne Plaza
06.2012 - 11.2012

Intern

Hotel Istana Malaysia
04.2012 - 10.2012

Trainee

Global Institute of Hotel Management
01.2008 - 04.2008

Higher Diploma In Hotel Management

International School of Tourism And Hotel Mana

Higher Secondary Education - Management

D.A.V. Sushil Kedia Vishwa Bharati

School - School

Shree Shramik Shanti Higher Secondary School

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Roji Awale