Rojina Dhungel

• Streamlined budget tracking processes using accounting software which led to improved resource allocation decisions.
• Utilized advanced software skills to create visually appealing presentations that communicated complex data clearly.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Created, prepared, and delivered reports to various departments.
• Drafted and distributed invoices for outstanding payments.
• Maintained personnel records and updated internal databases to support document management.
• Managed team petty cash, purchase orders and account transactions.
• Processed purchase orders, service contracts and financial reports.
• Completed daily logs for management review.
• Increased customer service success rates by quickly resolving issues.
• Managed daily payment processing and drafted related financial documents.
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
• Provided professional services and support in a dynamic work environment.

• Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Assisted with training of new tellers on policies and procedures.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Streamlined branch operations by effectively collaborating with team members to identify areas for improvement and implement best practices.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
• Educated customers on use of banking website and mobile apps.
• Operated cash register to record transactions accurately and efficiently.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card and check transactions to complete customer purchases.
• Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
• Maintained accurate records of customer transactions in line with bank procedures.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Collected valuable customer feedback through surveys.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Used POS system to enter orders, process payments and issue receipts.
• Set up new sales displays each week with fresh merchandise.
• Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
• Identified sales opportunities and referred customers to branch partners in financial services.

Reference available on request