Rojina Pokharel
Franklin,Australia
Summary
Compassionate and dedicated professional with experience in client-focused roles, skilled in building positive relationships and supporting individuals’ needs. Experienced in teamwork, effective communication, and problem-solving. Passionate about fostering a safe, nurturing, and engaging environment for children, and committed to ensuring their wellbeing and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member / Customer Service
KMART
Gunghalin, ACT
11.2022 - Current
- Delivered friendly and efficient service in fast-paced retail environment, contributing to customer satisfaction.
- Assisted families and children in busy retail environment, enhancing customer experience through patience and problem-solving.
- Communicated effectively with diverse customers, fostering positive interactions with families and children.
- Demonstrated teamwork, reliability, and adaptability in daily operations.
- Maintained hygiene and safety standards, ensuring a clean and organized workspace.
Customer Service Supervisor
Supamart IGA
Rosebay, NSW, Nsw
07.2022 - 01.2026
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Supervised customer service team, enhancing service delivery quality through effective oversight.
- Resolved customer complaints, contributing to sustained satisfaction levels and positive customer experiences.
- Assisted customers with product inquiries and resolved complaints promptly, fostering a professional and supportive environment.
- Answered phone calls and responded to questions and concerns.
Volunteer School Assistant
Shree Panchadeep Basic School
Chitwan, Nepal
02.2020 - 12.2021
- Fostered children's involvement in academic and co-curricular activities, promoting overall development.
- Supported teachers in classroom activities, enhancing children's engagement in learning tasks.
- Ensured a safe, positive learning environment, contributing to students' comfort and focus.
- Prepared Montessori-style learning materials and craft resources.
Education
Masters of Teaching - Birth to 5
Crown Institute of Higher Education
Belconnen11-2027
Bachelors of Business - Information Systems
Australian Institute of Higher Education
Town Hall, NSW10-2025
Skills
- Customer engagement
- Client support
- Sales techniques
- Product knowledge
- Time management and organization
- Team collaboration
- Problem-solving and patience
- Child communication
- Behavior management
Certification
- Working With Vulnerable People (WWVP) - Applied (ACT)
- NSW Police Check
- First Aid and CPR
- Child Protection Certificate
Accomplishments
- Successfully supported a classroom of 20+ students, enhancing participation and engagement in activities.
- Recognized by teachers for dedication, creativity, and ability to maintain a safe learning environment.
- Contributed to community programs that improved children's learning experiences and well-being.
Projects
Shree Panchadeep Basic School, Nepal
- Classroom Learning Materials Project, Designed and prepared Montessori-style learning and craft materials to support interactive lessons for children aged 5-10.
Community Children's Activity Program, Nepal
- Participated in organizing educational and recreational activities for local children, helping develop teamwork, creativity, and engagement skills.
Languages
- English
- Nepali
- Hindi
Timeline
Team Member / Customer Service
KMART
11.2022 - Current
Customer Service Supervisor
Supamart IGA
07.2022 - 01.2026
Volunteer School Assistant
Shree Panchadeep Basic School
02.2020 - 12.2021
Masters of Teaching - Birth to 5
Crown Institute of Higher Education
Bachelors of Business - Information Systems
Australian Institute of Higher Education