Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Languages
Timeline
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Rojina Pokharel

Rojina Pokharel

Franklin,Australia

Summary

Compassionate and dedicated professional with experience in client-focused roles, skilled in building positive relationships and supporting individuals’ needs. Experienced in teamwork, effective communication, and problem-solving. Passionate about fostering a safe, nurturing, and engaging environment for children, and committed to ensuring their wellbeing and development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member / Customer Service

KMART
Gunghalin, ACT
11.2022 - Current
  • Delivered friendly and efficient service in fast-paced retail environment, contributing to customer satisfaction.
  • Assisted families and children in busy retail environment, enhancing customer experience through patience and problem-solving.
  • Communicated effectively with diverse customers, fostering positive interactions with families and children.
  • Demonstrated teamwork, reliability, and adaptability in daily operations.
  • Maintained hygiene and safety standards, ensuring a clean and organized workspace.

Customer Service Supervisor

Supamart IGA
Rosebay, NSW, Nsw
07.2022 - 01.2026
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Supervised customer service team, enhancing service delivery quality through effective oversight.
  • Resolved customer complaints, contributing to sustained satisfaction levels and positive customer experiences.
  • Assisted customers with product inquiries and resolved complaints promptly, fostering a professional and supportive environment.
  • Answered phone calls and responded to questions and concerns.

Volunteer School Assistant

Shree Panchadeep Basic School
Chitwan, Nepal
02.2020 - 12.2021
  • Fostered children's involvement in academic and co-curricular activities, promoting overall development.
  • Supported teachers in classroom activities, enhancing children's engagement in learning tasks.
  • Ensured a safe, positive learning environment, contributing to students' comfort and focus.
  • Prepared Montessori-style learning materials and craft resources.

Education

Masters of Teaching - Birth to 5

Crown Institute of Higher Education
Belconnen
11-2027

Bachelors of Business - Information Systems

Australian Institute of Higher Education
Town Hall, NSW
10-2025

Skills

  • Customer engagement
  • Client support
  • Sales techniques
  • Product knowledge
  • Time management and organization
  • Team collaboration
  • Problem-solving and patience
  • Child communication
  • Behavior management

Certification

  • Working With Vulnerable People (WWVP) - Applied (ACT)
  • NSW Police Check
  • First Aid and CPR
  • Child Protection Certificate

Accomplishments

  • Successfully supported a classroom of 20+ students, enhancing participation and engagement in activities.
  • Recognized by teachers for dedication, creativity, and ability to maintain a safe learning environment.
  • Contributed to community programs that improved children's learning experiences and well-being.

Projects

Shree Panchadeep Basic School, Nepal

  • Classroom Learning Materials Project, Designed and prepared Montessori-style learning and craft materials to support interactive lessons for children aged 5-10.

Community Children's Activity Program, Nepal

  • Participated in organizing educational and recreational activities for local children, helping develop teamwork, creativity, and engagement skills.

Languages

  • English
  • Nepali
  • Hindi

Timeline

Team Member / Customer Service

KMART
11.2022 - Current

Customer Service Supervisor

Supamart IGA
07.2022 - 01.2026

Volunteer School Assistant

Shree Panchadeep Basic School
02.2020 - 12.2021

Masters of Teaching - Birth to 5

Crown Institute of Higher Education

Bachelors of Business - Information Systems

Australian Institute of Higher Education
Rojina Pokharel