Rojins Chhetri
Sydney,Australia
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
13
13
years of professional experience
Work History
Assistant Sales Manager
David Jones
08.2022 - Current
- Led the sales team and provided on-floor support, addressing challenging retail situations, and handling fraudulent returns and warranty claims
- Set and monitored sales targets and Key Performance Indicators (KPIs) to drive performance and meet business objectives
- Developed daily plans, created staff rosters, and managed store opening and closing procedures to ensure smooth operations
- Proactively gathered and analysed customer feedback to identify and address areas for improvement, enhancing the overall customer experience
- Addressed staffing shortage by hiring and training a Christmas casual team of six, ensuring excellent customer service during the busy holiday season
- Successfully acted as sales manager for six months, maintaining team efficiency, meeting budgets, and achieving high Net Promoter Scores (NPS)
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
Sales Advisor
H&M
06.2021 - 06.2022
- Conducted various retail duties, including operating cash registers, assisting customers, and handling fitting rooms
- Played a key role in providing exceptional customer service, resulting in consistently positive feedback and high satisfaction ratings
- Unpacked and tagged newly arrived products and maintained stock on the sales floor
- Implemented efficient inventory management practices, consistently meeting product availability and visual presentation standards
- Provided support across different departments, including menswear, womenswear, and childrenswear, demonstrating versatility and adaptability in a fast-paced retail environment
Inbound Sales Specialist
Janaki Technology Pvt. Ltd, Nepal
, Nepal
08.2016 - 10.2019
- Timely, professional, and accurate reply to all incoming sales enquiries received by phone, email, and other formats
- Accurately record all interactions with Sparrow SMS customers in the CRM System
- Upsell and cross-sell Janaki Tech products/services
- Meeting monthly individual direct sales target
- Meeting individual KPIs consistently, including quality target
- Adhere to internal sales processes & customer service processes
- Successful completion of any outbound campaigns that are launched from time to time
Senior Sales Executive
JCB, Nepal
, Nepal
09.2013 - 08.2016
- Drives business by identifying and selling prospects and maintaining relationships with clients
- Enhances staff accomplishments and competence by planning the delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, and mentoring team members
- Expands business opportunities by identifying prospects, evaluating their position in the industry, and researching and analyzing sales options
- Sells products and services by establishing contact, developing relationships with prospects, and recommending solutions
- Maintains client relationships by providing support, information, and guidance, researching, recommending new opportunities, and recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports and presentations by collecting, analysing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and other content, establishing personal networks, benchmarking best practices, and participating in professional and industry organizations
Marketing Officer
Surrogates Travel and Adventure, Nepal
, Nepal
08.2011 - 09.2013
- Acted as a spokesperson for marketing and brand-related communications
- Monitored and approved reports, briefs, speeches, and website content
- Set KPIs for various marketing teams and mentored line managers
- Managed public relations and assessed new travel packages to create competitive offerings
- Conducted corporate social responsibility and public relations activities
- Developed communication and marketing strategies and engaged advertisement agencies for brand promotion
Education
Master's Degree - Accounting and Business
Holmes Institute
NSW01.2022
Master's Degree - Business Management
KFA Business School
Kathmandu03.2016
Bachelor's Degree - Business Administration
Thames International College
Kathmandu12.2011
Skills
- KPI Monitoring
- Team building and development
- Client Needs Assessments
- Staff Management
- Presentations and meetings
- Promotion development
- Relationship building and management
- Sales Goals
- Store improvement skills
- Team Management
- Strong leadership
- Sales team supervision
- Goals and performance
- Sales Reporting
- Effective selling strategies
- Campaign support
- Sales Presentations
Additionallearning
- Fundamentals of Digital Marketing
- First Aid Certification
- Fire Awareness and Extinguisher Training
Timeline
Assistant Sales Manager
David Jones
08.2022 - Current
Sales Advisor
H&M
06.2021 - 06.2022
Inbound Sales Specialist
Janaki Technology Pvt. Ltd, Nepal
08.2016 - 10.2019
Senior Sales Executive
JCB, Nepal
09.2013 - 08.2016
Marketing Officer
Surrogates Travel and Adventure, Nepal
08.2011 - 09.2013
Master's Degree - Accounting and Business
Holmes Institute
Master's Degree - Business Management
KFA Business School
Bachelor's Degree - Business Administration
Thames International College