ROJISHA PANDIT

Key Qualifications & Responsibilities

• Facilitated Knowledge Sharing Among team members to improve overall team efficiency and expertise in banking industry.
• Guide clients through the banking process, ensuring a clear understanding of financial products and services.
• Have a need-based conversation with customers and recommend appropriate financial product.
• Educating customer on financial support available, including digital.
• Actively participate in and support bank programs and initiatives
• Assist customers with setting up or closing accounts and updating the accounts as per need, signing up for new services.
• To receive cash and non-cash deposits for all account types within limit and To pay customer withdrawals for all account types within limit.
• Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude
• To process customer cash transactions such as cheque withdrawal, deposits within limit.
• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
• To verify customer signature, balance availability and validity of transactions before payment is made. To never leave the counter before keeping the cash into vault.
• To provide timely , efficient and responsive services.
• ATM fills, ATM cash count and regular servicing of ATM as required.
• Prepare Armaguard Cash delivery and Cash clearances.
• Balanced Teller drawers and ATM cash.
• Monitor account activity and take appropriate action in case any suspicious transaction is identified.

Key Qualifications and Responsibilities

• Supervised a team of front end associates in a fast paced, high pressured environment
• Became familiar with opening, routine day and closing procedures.
• Daily Monitoring of cash drawers in multiple checkout station to verify adequate cash supply.
• Implemented safety protocols for front end, ensuring safe shopping and working environment.
• Receive customer complaints with an open mind and make genuine efforts to provide solutions to them.
• Exchanging merchandise and refunding money when necessary.

Key Qualifications and Responsibilities

• Greet customers, help locate merchandise and suggest suitable options.
• Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Assisted customers with prompt and polite support in-person.
• Answered product questions with up-to-date knowledge of sales and store promotions.

Key Qualifications and Responsibilities

• Perform activities related to Clearing department including but not limited to execution and safe keeping of documents, preparation and submission of required reports, and other matters related to run department smoothly.
• Follow strict compliance of Department’s operational Guidelines, NRB directives, ECC rule books, Product Papers and/ or other guidelines circulated via country circulars/ other circular from time to time.
• Properly receive outward cheques and maintain OBC and cheque return register.
• Inform all customers whose cheque have been returned.
• Review and reconciliation of various related accounts such as other payables, receivables, payables and recover all fees/ charges, such as express, return IPS, cheque return.
• Make effort in creating high standard customer service by giving prompt attention to customers requests/ instruction.

Key Qualifications & Responsibilities

• Receive cash and non-cash deposits for all account types within limit.
• Pay customer withdrawals for all account types within limit. Verify customer signature, balance availability and validity of transactions before payment is made
• Provide timely, efficient and responsive services.
• Process customer cash transactions such as cheque withdrawal, deposits, etc. within limit.
• Maintain high level of accuracy during verification, counting of notes before you accept the deposit and credit in the related account, while making entries into accounts.
• Ensure availability of sufficient funds before payments are made.
• Prepare end day of cash control sheet, cash handling and packaging.
• Never leave the counter before keeping the cash into vault.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.