Rokaiya Mahjabeen Khan
Liverpool,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front End Cashier
Nawabi Restaurant
11.2021 - 02.2022
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Approached every question or concern with calm and level-headed approach.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Online Team Member
The Woolworths Group
Wetherill Park, NSW
02.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Optimized website content through search engine optimization techniques, resulting in increased web traffic and higher search rankings.
- Maintained excellent product knowledge to provide informed recommendations to customers based on their unique needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Operations Team Member
The Good Guys
Caringbah, NSW
02.2024 - Current
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for goods and services procurement.
- Supported management in strategic planning initiatives to drive business growth and achieve operational goals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed inventory levels for optimal performance, reducing waste and improving stock turnover.
- Monitored KPIs to evaluate team performance, identifying areas for improvement and implementing corrective actions.
Education
Bachelor Of Business Admin. - Marketing
Bangladesh University of Business And Technology
Bangladesh 04.2013
Commerce
Ishwardi Women's College
Pabna05.2010
Skills
- Building Customer Relationships and Loyalty
- Team Member Motivation
- Flexible Hours
- Building Customer Loyalty
- Meeting Sales Goals
- Teamwork Skills
- Adaptable and Flexible
- Available Nights, Weekends and Holidays
- Managing Cash Register
- Credit and Cash Transactions
- Team Cooperation
- Customer Assistance
- Stockroom Rotation
- Effective Customer Communication
- Providing Feedback
Visa Status
● Permanente Resident
Timeline
Operations Team Member
The Good Guys
02.2024 - Current
Online Team Member
The Woolworths Group
02.2022 - 12.2023
Front End Cashier
Nawabi Restaurant
11.2021 - 02.2022
Bachelor Of Business Admin. - Marketing
Bangladesh University of Business And Technology
Commerce
Ishwardi Women's College