Rokiah Rafique
Morwell,VIC
Summary
Dynamic and results-oriented professional with a proven track record in customer service and community engagement. Known for my exceptional communication skills and ability to thrive in fast-paced environments, I am passionate about delivering outstanding results and enhancing customer experiences. Eager to leverage my problem-solving abilities and teamwork expertise to make an immediate impact in a diverse role across various industries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Engagement Advisor
Service Industry Advisory Group (SIAG)
04.2024 - Current
- Conducted comprehensive needs assessments for various organizations, determining funding requirements and prioritizing projects that promote social inclusion.
- Facilitated the distribution of grants to community organizations, empowering them to implement initiatives that address the needs of marginalized populations.
- Collaborated with local entities to develop funding proposals and support systems, enhancing the capacity of organizations to achieve their goals and serve their communities effectively.
Diversity and Inclusion Advisor
Centre for Multicultural Youth (CMY)
01.2023 - Current
- Facilitated workshops to enhance cultural competency among future doctors and refugee workers, fostering better understanding and support for multicultural youth. e.g Multicultural Youth Advocacy Network Australia (MYAN), Victorian Equal Opportunity & Human Right Commission (VEOHRC)
- Led group discussions and activities to meet different community needs.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Community Service Worker
Youth Advisory Group (YAG)
01.2023 - Current
- Co-designed initiatives and programs that empower multicultural youth, ensuring their voices and perspectives are integral to decision-making processes.
- Led awareness campaigns addressing issues such as bullying and cultural competency, fostering a more inclusive and supportive environment for young people.
- Facilitated workshops and discussions that promote leadership skills among youth, helping them engage effectively with their communities and advocate for their needs.
Crew Member
McDonald's
01.2022 - 10.2022
- Demonstrated strong multitasking abilities, efficiently handling front counter and drive-thru orders while maintaining quality and service standards.
- Managed inventory and stock levels, ensuring all supplies were adequately maintained to support efficient operations during peak hours.
- Maintained high standards of food safety and cleanliness, conducting regular inspections to ensure compliance with health regulations and company policies.
Education
Diploma - Nursing
Chisholm Institute
Berwick, VIC08.2025
Diploma - Criminal Justice
Chisholm Institute
Dandenong, VIC05.2024
Year 12 Certificate -
Kurnai College
Churchill VIC12.2022
Skills
- Customer Service: Strong ability to engage with customers and provide a positive shopping experience
- Communication Skills: Clear and effective communication with customers and team members
- Sales Skills: Proficient in upselling and promoting products to boost sales
- Problem-Solving: Ability to quickly resolve customer issues and handle complaints effectively
Certification
First Aid certificate
Police clearance
working with children check
Timeline
Community Engagement Advisor
Service Industry Advisory Group (SIAG)
04.2024 - Current
Diversity and Inclusion Advisor
Centre for Multicultural Youth (CMY)
01.2023 - Current
Community Service Worker
Youth Advisory Group (YAG)
01.2023 - Current
Crew Member
McDonald's
01.2022 - 10.2022
Diploma - Nursing
Chisholm Institute
Diploma - Criminal Justice
Chisholm Institute
Year 12 Certificate -
Kurnai College
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