Roksana Ali

· Providing supervision and leadership as a team leader to achieve outcomes for Scheme participants in line with NDIS operational requirements.

· Conferred workplace practices consistent with agency policy and in accordance with Australian Public Service values and leadership behaviours (agency has been reduced after rolled out POLL Service and cost reduced by 19% last quarter).

· Developed various policies Client Management Implemented Policy, Campus Hiring, Volunteering for Community and fund raising.

· Work with customers to identify staff with right skill (license and qualification check) to identify options to achieve their plan outcomes drawing on informal, mainstream and community supports as well as reasonable and necessary supports to be funded by the NDIS.

· Liaise and work cooperatively with stakeholders including providers to ensure successful implementation of the plan.

· Undertake plan reviews – licensed Support Coordinator (Approved NDIS Workers Screening Check)

· Represent the Agency and contribute to building inclusive communities through partnership and collaboration with individuals and families/carers, local organisations and the broader community.

· Undertake quality reviews in relation to internal quality assurance and continuous improvement processes.

· Ensure safeguarding regulations are upheld at all times and monthly on-call for whole region.

Planning and risk assessments done for necessary decisions in accordance with the NDIS Act 2013.

• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Promoted and enabled necessary changes to align operations with strategic plans.
• Managed full cycle of recruiting, hiring, and onboarding new employees.

· Experience of negotiating and reviewing contracts with external recruitment partners

• Reviewed and edited all training materials for accuracy and company policy compliance.
• Created in-depth training manual for all employees.
• Developing and implementing a comprehensive learning and development strategy
• Collaborating with managers, department heads identify training needs
• Evaluating the effectiveness of training program
• Managing the budget for the learning and development department
• Developing and evaluating training methods and initiatives and measuring effectiveness
• Tracking training attendance, preparing reports and constantly reviewing and updating the existing training modules
• Developed surveys to identify training needs based on projected production processes and changes.

• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Processed paperwork and hiring details for promotions and lateral position changes.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.

• Met with other class representatives to devise plans and goals for upcoming school year.
• Attended school and board meetings, staying up-to-date on school policies and procedures.
• Welcomed students and families during school events and distributed necessary event information.
• Served as class spokesperson, liaising between students, parents and school administrators.