Roksana Akter Urmi
Bankstown,NSW
Summary
I am a recent graduate in Business Administration with a focus on Banking and Insurance. My academic background and experience as an Office Administrator and customer service professional allow me to contribute in areas such as Business analysis, Customer management, and developing efficient systems. I am skilled in handling customer grievances, meeting deadlines, and providing exceptional service in fast-paced work environments.
Overview
5
5
years of professional experience
Work History
Sales Team Member
The Athlete's Foot
10.2023 - Current
- Welcome and greet customers as they enter the store in a polite and pleasant manner and ensure high levels of customer satisfaction through excellent sales service
- Identify customer's needs and making suggestions regarding available shoes, socks, innersoles and keeping the records
- Maintain a fully stocked store
- Scan each item, ensuring that the correct price has been displayed, and total all items
- Process cash and credit card transactions and ensure that change and receipts are tendered
Administration Coordinator
Children's Medical Research Institute (CMRI)
10.2022 - 12.2022
- Answered all incoming calls, emails, and directed to the appropriate person, also prepared correspondence, reports, and other tasks when necessary
- Processed bills and payments
- Coordinated and communicated with various doctors' offices, nurses, and hospitals to requested medical and other sensitive information or documents as per office request and distributed to the appropriate person
- Date stamped, scanned, uploaded, renamed pdf file, printed postage, recorded postage amounts on all outgoing client mail and drop off at the post office along with prepared Aus post/DHL/FedEx
- Coordinated different events at office like organising party, meeting room, parking confirmation and supported all depts with data entries and with required information
- Scheduled appointments for clients and dealing with client's enquiries over the phone or face to face
Administration Coordinator
Forsight Australia
08.2022 - 10.2022
- Assisting with the operations of the Support Office including staff amenities, furniture, seating arrangements, office supplies and Support Office renovations
- Data entry and follow-up enquiries as required
- Required to do general administration and office duties
- Monitor and order stationery and food for employees
- Merchandise maintenance, pack and send orders to staff, process payments, record credit usage
- Liaising with clients and office building manager for visitor parking & building maintenance as required
- Scheduling general meetings, issuing meeting notices
Customer Service Team Member
Telenor- Grameenphone Bd- Call Centre
01.2019 - 11.2020
- Generated sales by offering new deals of Internet and call package
- Answering, responding, and processing inbound and outbound calls, emails, etc
- Within agreed business objectives and customer service guidelines
- Achieving KPIs as set out by the team leader according to our priorities plan
- Manage different customer complaints according to the prior department
- Building strong and trusting professional relationships with customers, managers, and peers
- Keeping detailed records of customer interactions and overseeing customer account details
Education
Master of Professional Accounting - Professional Accounting
Torrens University
Sydney, NSWBachelor of Business Administration - Banking and Insurance
University of Dhaka
Skills
- Excellent time-management skills
- Multi tasking skills
- Good communication skills
- Production and sales understanding
- Friendly personality
- Problem-solving skills
- Customer-focused attitude
- MS Office package: MS Word, MS Power Point & MS Excel
- Frequently used of computer software packages
References
- Naila Pasha, Store Manager, Macdonald Wentworthvile, pasha.nailan@gmail.com, 0439960589
- Md Sohel Sazzad, Field Competence Support Engineer, Nokia, North Sydney, NSW, 2060, sohel.sazzad@nokia.com, 0450590139
Timeline
Sales Team Member
The Athlete's Foot
10.2023 - Current
Administration Coordinator
Children's Medical Research Institute (CMRI)
10.2022 - 12.2022
Administration Coordinator
Forsight Australia
08.2022 - 10.2022
Customer Service Team Member
Telenor- Grameenphone Bd- Call Centre
01.2019 - 11.2020
Master of Professional Accounting - Professional Accounting
Torrens University
Bachelor of Business Administration - Banking and Insurance
University of Dhaka
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