Roland Beatty
Windradyne,NSW
Overview
3
3
years of professional experience
Work History
ICT Customer Support Analyst (acting)
Department Of Planning & Environment
01.2023 - Current
- Collaborate with the team leader and acts in that role in the team leader’s absence, providing advice
and support to inform decision making and ensure business requirements are met. - Respond to Service Desk enquiries in an accurate, timely and efficient manner using available
resources with a high standard of customer service. - Use the service management system to record all work and contribute to the team knowledge base to
enable prompt resolution of incidents and enquiries. Apply analytical problem solving and investigative
skills to resolve logged incidents or promptly route them to the correct resolver team. - Assess escalated enquiries and action as appropriate. This includes telling customers that tickets will
not be escalated through to raising it with other teams’ leaders. - Adhere to policies, processes, procedures and practices in order to effectively and efficiently deliver
agreed outcomes. Suggest changes when these are no longer appropriate. - Mentor, coach, advise and guide team members.
ICT Customer Support Agent
Department Of Planning & Environment
01.2023 - Current
- Respond to Service Desk enquiries in an accurate, timely and efficient manner using available resources with a high standard of customer service.
- Answer, assess, diagnose, and prioritise logged incidents reported to the Service Desk to achieve agreed outcomes and ensure that personal and team standards are met.
- Use the service management system to record all work and contribute to the team knowledge base to enable prompt resolution of incidents, problems and known errors.
- Route service requests to the responsible processing team ensuring consistency through reliance on standard support materials.
- Promote the use of self-service tools by users.
Web Developer and Administrator
The Guitar Lounge
07.2022 - 03.2023
- Coded websites using HTML, CSS, JavaScript.
- Provided front-end website development using WordPress and other editing software.
- Planned website development, converting mockups into usable web presence with HTML and JavaScript coding.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Oversaw technical issues and troubleshooting requests to resolve problems.
- Engaged with store owner regularly to plan and optimize site issues and queries.
- Maintained website inventory and uploaded new stock
Laboratory Technician
Macquarie Geotechnical
07.2022 - 12.2022
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
Laboratory Technician
Maverick Biomaterials
09.2020 - 06.2022
- Document information by maintaining daily logs and equipment record books.
- Perform testing and quality control using approved laboratory procedures and instrumentation.
- Calibrate and maintained instruments to keep equipment fully operational.
- Train new associates in laboratory procedures and standards.
- Thoroughly prepare, inspect and grade animal-based tissue and raw material products to meet client specifications.
- Achieve its daily production targets while meeting high-quality expectations and working safely at all times.
- Maintain quality records, complete stocktakes, and ensure the production area and equipment are cleaned and sterilised according to cleaning procedures.
Education
Certificate IV Cyber Security - Computer And Information Systems Security
TAFE NSW
Online06.2023
Bachelor of Design And Computing - Computer And Information Sciences
University of Sydney
Sydney, NSW12.2021
Bachelor of Veterinary Biology - Veterinary Medicine (Pre-Veterinarian)
University of Sydney
Sydney, NSW12.2017
High School Certificate -
St John's College
Dubbo, NSW12.2015
Skills
Strong Communication skills
I am able to effectively work with others to complete sets tasks with a high degree of efficiency I also appreciate the need for adaptability in communication style to suit varying circumstances
Honest and Reliable
I approach all tasks with a high degree of responsibility and maturity I am very conscientious of priorities and ensure that I remain productive at all times
Highly Motivated
I have a strong and diligent work ethic which I have applied to my benefit in the past when studying I have always endeavoured to never miss a shift or arrive late to any past employment
Fast and Eager Learner
I am someone who thoroughly enjoys new difficult challenges and developing new skills I can confidently say that I am a fast learner
who commits to tasks and I strive to quickly and, when needed, independently develop skills and knowledge the highest capacity of my ability In all roles I continually ask questions about methods to get a better understanding of the client’s need verses the employer’s processes
Technological skills
I have always had a strong interest in
computers and technology Over many years of formal education and personal projects I have developed skills in many software and computer tools
- Unity Engine - I use Unity for video game development for personal projects I use the C# language to program video games using this engine on a regular basis I also I integrate work from 3D modelling software including Blender and 3DS Max to create and animate 3D models for video game development
- Cyber Security Analysis Tools - I have experience using many cyber threat detection and prevention software including Splunk, Wireshark, Kibana, and Zenmap I also have experience in configuring virtual machines and networks to conduct vulnerability testing
- Software & Web Development tools and Languages - I have developed desktop, web, and mobile
used a wide variety of development tools and kits
I am confident and experienced in developing with HTML and CSS, Kotlin, Objectiive-C, Swift, JavaScript/TypeScript (ReactJS) I have also utilised web development tools such as webflow and wordpress - Data/Business Analytics tools - I have developed desktop, web, and mobile used a wide variety of development tools and kits I am confident and experienced in developing with HTML and CSS, Kotlin, Objective-C, Swift, JavaScript/TypeScript (ReactJS) I have also utilized web development tools such as webflow and wordpress
- Robotic Process Automation tools - I have experience using VBA in MS Excel, Python, as well as MS Power Automate to save myself, and colleagues, time by automating repetitive tasks
- Adobe Suite - I use Adobe software for image creation and editing, animation, and User Experience design and development I am proficient in the use of all Adobe products, with emphasis on Photoshop, Illustrator, inDesign, XD, and After Effects
Timeline
ICT Customer Support Analyst (acting)
Department Of Planning & Environment
01.2023 - Current
ICT Customer Support Agent
Department Of Planning & Environment
01.2023 - Current
Web Developer and Administrator
The Guitar Lounge
07.2022 - 03.2023
Laboratory Technician
Macquarie Geotechnical
07.2022 - 12.2022
Laboratory Technician
Maverick Biomaterials
09.2020 - 06.2022
Certificate IV Cyber Security - Computer And Information Systems Security
TAFE NSW
Bachelor of Design And Computing - Computer And Information Sciences
University of Sydney
Bachelor of Veterinary Biology - Veterinary Medicine (Pre-Veterinarian)
University of Sydney
High School Certificate -
St John's College
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