Rolanda Alolor
Summary
Confident and reliable individual with excellent communication and leadership skills. Adept at thriving in fast-paced environments and effectively operating and adapting to dynamic work settings. Known for delivering exceptional results through strong problem-solving skills and a proactive approach. Committed to fostering collaborative relationships and driving team success.
Overview
3
3
years of professional experience
Work History
Canteen lady
TICKLED PINK CATERING
12.2022 - 12.2023
- - Took orders, served food and drinks, and processed payments accurately and efficiently
- - Demonstrated ability to work in a team environment
- - Maintained a professional appearance and demeanor at all times
- - Demonstrated ability to multitask and work well under pressure
- - Provided excellent service to guests with special needs or requests
- - Communicated effectively with kitchen staff to ensure timely delivery of food orders
- - Maintained a clean and organized dining area, including sweeping, mopping, and wiping down tables
Crew member
MCDONALDS
06.2022 - 01.2023
- - Worked as a team member to achieve daily sales goals
- - Greeted customers and provided them with efficient service
- - Kept up to date with current sales and promotions
- - Assisted customers with product selection and purchases
- - Provided excellent customer service to ensure customer satisfaction
- - Maintained store cleanliness and product displays
- - Developed product knowledge to effectively answer customer questions
- - Answered customer inquiries and solved customer complaints in a timely and efficient manner
- - Handled cash, credit and check transactions accurately
Waitress/Bartender
CAJO'S
01.2022 - 10.2022
- - Demonstrated extensive knowledge of menu items and ingredients
- - Made recommendations to customers based on their preferences
- - Communicated effectively with customers, kitchen staff, and management
- - Accurately took customer orders and entered them into the point of sale system
- - Provided detailed descriptions of menu items and ingredients to customers with food allergies
- - Restocked supplies and ensured all tables were properly set
- - Performed opening and closing duties for restaurant
- - Greeted customers and provided quick friendly service
Optical Dispenser
OPSM
Brisbane, QLD/ Darwin, NT
01.2024 - Current
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
Education
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Tamimmin college
10.2021
Skills
- Store Opening/Closing Procedures
- Stockroom Organization
- Conflict Resolution
- Effective Time Management
- Collaborative Problem Solving
- Communication
- Effective Upselling Strategies
- Upholding Clean Store Standards
- Product Knowledge
- Problem Solving
- Customer Service
- Cash Management
Timeline
Optical Dispenser
OPSM
01.2024 - Current
Canteen lady
TICKLED PINK CATERING
12.2022 - 12.2023
Crew member
MCDONALDS
06.2022 - 01.2023
Waitress/Bartender
CAJO'S
01.2022 - 10.2022
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Tamimmin college