Rolando Murillo Jr.
Forster,NSW
Overview
3
3
years of professional experience
Work History
Chef
Guac N Roll
Taree, NSW
03.2025 - Current
Cook
The Dragons Den Restaurant
Forster
10.2023 - 01.2025
Cook
The Sicilian Restaurant
Forster
03.2023 - 10.2023
Education
Certificate IV Kitchen Management
National Polytechnic of Australia
Level 2, 8 Quay St., Sydney 2025
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
Hospitality Business Relationship Policy
- Implementation Date: 2025-05-06
- Policy Statement and Management Commitment:
- The Righteous Inn is committed to fostering strong and mutually beneficial relationships with other hospitality businesses within our industry. We believe collaboration creates a positive impact on the overall guest experience and strengthens our presence in the market. This policy outlines the principles and practices that guide our interactions with other businesses.
- 1. Objectives and Rationale:
- Objectives:
- Enhance guest experience through collaboration on services and package offerings.
- Increase market share and brand awareness through strategic partnerships.
- Improve operational efficiency and cost savings through resource sharing.
- Rationale: A strong network within the hospitality industry can lead to increased revenue, higher guest satisfaction, and a sustained competitive advantage.
- 2. Scope and Personnel:
- This policy applies to all employees of The Righteous Inn who interact with other hospitality businesses, including
- Sales and Marketing
- Front Office Operations
- Events and Guest Services
- Management and Executive Tea
- 3. Required Practices and Procedures:
- Professionalism: Maintain respectful and professional conduct in all interactions.
- Communication: Ensure clear, prompt, and accurate information exchange.
- Transparency: Openly communicate capabilities and constraints.
- Conflict Resolution: Address disagreements constructively and swiftly.
- Joint Initiatives: Pursue opportunities for cross-promotions, shared packages, and referrals.
- 4. Communication Skills:
- Active Listening: Understand and respond to the concerns of partner businesses.
- Clear and Concise Language: Prevent miscommunication with precise wording.
- Positive Tone: Uphold a cooperative and encouraging attitude.
- Follow-up: Fulfill commitments and provide timely updates.
- 5. Maintaining and Nurturing Relationships:
- Regular Communication: Maintain regular communication through scheduled check-ins and reviews.
- Exchange of Information: Share insights on trends, best practices, and guest preferences.
- Networking Events: Participate in local networking and industry events.
- Recognition: Publicly and privately acknowledge contributions from partners.
- 6. Unacceptable Practices:
- Disparaging Remarks: Making negative or competitive remarks about industry partners.
- Misrepresentation: Misrepresenting service offerings or capabilities.
- Unethical Practices: Participating in unethical or misleading negotiations
- Failure to Communicate: Ignoring partner communication or failing to update key stakeholders.
- 7. Values:
- This policy aligns with our core values of:
- Integrity: Ethical and honest conduct in all interactions
- Collaboration: Pursuit of shared success through partnership.
- Guest Focus: Commitment to improving guest satisfaction across all touchpoints.
- 8. Review Date:
- This policy will be reviewed and updated every two years or as needed to reflect industry changes or best practices.
Timeline
Chef
Guac N Roll
03.2025 - Current
Cook
The Dragons Den Restaurant
10.2023 - 01.2025
Cook
The Sicilian Restaurant
03.2023 - 10.2023
Certificate IV Kitchen Management
National Polytechnic of Australia