ROLAND RAY REYES DESAMITO (JAY)
Punchbowl,Australia
Summary
Dedicated and results-driven Area Manager with over 9 years of progressive experience in overseeing operations, optimizing efficiency, and driving business growth. Proven track record of successfully managing multi-site teams, implementing strategic initiatives, and achieving performance targets. Adept at analysing market trends, identifying opportunities, and implementing effective solutions to enhance organizational success. Seeking a challenging leadership role to leverage my skills in enhancing operational excellence and contributing to overall business success.
Overview
11
11
years of professional experience
Work History
Area Manager
AZZURRA ONE ENTERPRISE
SYDNEY, MELBOURNE, BRISBANE, CAIRNS, AUCKLAND
03.2014 - Current
- Led a team of 50 employees across 5 locations, ensuring consistent achievement of sales targets and operational KPIs
- Conducted regular performance reviews, provided constructive feedback, and implemented training programs to enhance team capabilities
- Established and maintained strong relationships with key stakeholders, vendors, and clients, leading to improved collaboration and customer satisfaction
- Facilitate effective communication and collaboration with a diverse portfolio of 30 clients or brands, ensuring that their unique requirements and expectations are met in a timely and efficient manner.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
Cafe Manager
Santos tea and Coffee
Sydney Airport
03.2013 - 03.2014
- Operational Management: Staff Supervision: Hire, train, schedule, and manage cafe staff, including baristas, servers, and kitchen staff
- Workflow Management: Organize and coordinate daily operations, ensuring efficient workflow and adherence to company policies and procedures
- Inventory Control: Monitor and manage inventory levels, placing orders for supplies, and ensuring proper stock rotation to minimize waste
- Customer Service: Customer Satisfaction: Ensure a high level of customer satisfaction by maintaining a welcoming atmosphere, addressing customer concerns, and handling feedback
- Quality Control: Monitor the quality of food and beverages, ensuring they meet established standards and customer expectations
- Financial Management: Budgeting: Develop and manage the cafe budget, controlling costs and maximizing profitability
- Sales and Marketing: Implement strategies to increase sales, such as promotions, marketing initiatives, and customer loyalty programs
- Health and Safety Compliance: Regulatory Compliance: Ensure compliance with health and safety regulations, food safety standards, and other relevant industry guidelines
- Cleanliness: Oversee and maintain a clean and hygienic environment, including regular inspections and staff training on cleanliness protocols
- Menu Planning: Menu Development: Collaborate with chefs or kitchen staff to plan and update the menu, taking into account customer preferences, seasonal offerings, and cost considerations
- Pricing Strategy: Determine pricing strategies that balance profitability with customer value perception
- Event Planning: Special Events: Coordinate and plan special events, promotions, or themed nights to attract customers and create a unique experience
- Vendor Relations: Supplier Negotiation: Manage relationships with suppliers, negotiate contracts, and ensure timely delivery of quality products
- Cost Control: Work with vendors to secure favourable pricing and terms, contributing to cost control efforts
- Training and Development: Staff Training: Provide ongoing training for cafe staff, focusing on customer service, product knowledge, and operational procedures
- Performance Evaluation: Conduct regular performance evaluations and provide constructive feedback to improve staff performance
- Technology Integration: Point of Sale (POS) Systems: Oversee the use and maintenance of POS systems and other technology tools to streamline operations and enhance customer service.
Education
Bachelor of Accounting -
Australian Institute of Higher Education
01.2014
Diploma in Business -
Australian College of Technology
01.2012
Bachelor of Nursing -
Aldersgate College
01.2007
Skills
- Leadership: Proven ability to lead and motivate teams, fostering a positive and collaborative work environment
- Strategic Planning: Skilled in developing and executing strategic plans to drive business growth and improve operational efficiency
- Operations Management: Experience in optimizing operational processes, reducing costs, and enhancing overall efficiency
- Communication: Strong communication and interpersonal skills for effective team collaboration and stakeholder engagement
- Problem-Solving: Adept at identifying challenges, analysing data, and implementing solutions to overcome obstacles
- Market Analysis: Analytical skills to assess market trends, conduct competitor analysis, and make informed business decisions
- Operations Management
- Business Development
- Performance Management
- Sales minded
- Staff Training
References
Available upon request.
Hobbies and Interests
- Reading: Immerse yourself in the world of books, exploring various genres and gaining knowledge or entertainment.
- Photography: Capture moments, scenes, and people with a camera, expressing creativity through visual storytelling.
- Music: Explore different genres, learn to play a musical instrument, or attend live performances for a sensory and cultural experience.
Languages
English
Full Professional
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Area Manager
AZZURRA ONE ENTERPRISE
03.2014 - Current
Cafe Manager
Santos tea and Coffee
03.2013 - 03.2014
Bachelor of Accounting -
Australian Institute of Higher Education
Diploma in Business -
Australian College of Technology
Bachelor of Nursing -
Aldersgate College
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