ROMA NEUPANE PANDEY
CAMBRIDGE PARK,NSW
Summary
Dedicated customer service cashier with strong cash handling and problem-solving skills. Committed to enhancing guest satisfaction through effective communication and teamwork. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Cashier
BAKERS CAFE
PENRITH
05.2013 - Current
- Streamlined customer transaction processing at Bakers Cafe, enhancing service speed and accuracy.
- Delivered exceptional customer service to improve guest satisfaction.
- Handled customer inquiries and resolved issues promptly, contributing to improved customer satisfaction.
- Resolved customer complaints professionally, fostering positive guest relationships.
- Maintained accurate cash register and balanced daily cash drawer consistently.
- Trained new staff on cash handling procedures and customer service standards.
- Assisted with inventory management and product restocking tasks effectively.
- Collaborated with team members to ensure smooth cafe operations.
- Complied with all health and safety regulations while performing job duties.
Education
High School Diploma -
ELITE ENGLISH SCHOOL
NEPALSkills
- Point of sale
- Cash handling
- Customer transactions
- Accuracy maintenance
- Complaint handling
- Problem resolution
- Customer relationship management
- Inventory management
- Training and mentoring
- Team collaboration
- Time management
- Attention to detail
- Customer focus
Languages
English
Professional
Hindi
Professional
Nepali
Full Professional
Certification
- HEAVY VEHICLE DRIVER LICENCE
- Children Check
Timeline
Customer Service Cashier
BAKERS CAFE
05.2013 - Current
High School Diploma -
ELITE ENGLISH SCHOOL